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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: GVTucker who wrote (156415)	4/17/2000 1:41:00 PM
From: calgal	Respond to of 176388

marketwatch.newsalert.com Hi GV! RE: "I dunno, about 90% of the stuff in your resignation I still believe. I don't think that I need to resign. It feels great to be eight again.:)" It's looks as business as usual at Dell, however. But enjoy being 8 again! I still believe most of that stuff too. I think our thread disappeared, so maybe they are somewhere on the playground! :) Leigh Dell Expands E-support Offerings for Corporate and Public Sector Customers; Tiered Technical Support to be Available for Customer Help Desks Business Wire - April 17, 2000 07:15 ROUND ROCK, Texas--(BUSINESS WIRE)--April 17, 2000--Dell Computer Corporation (Nasdaq:DELL), a world leader in Internet commerce and computing infrastructure, is expanding its plans to provide advanced, tiered Internet-based customer support for corporate and public sector customers. Dell's comprehensive Internet-based solution, Resolution Assistant will be offered on Dell(tm) Latitude(tm), OptiPlex(tm) and Dell Precision(tm) products in the United States in the third quarter of this year, and on all Dell products in the U.S. by the end of this year. Help desk administrators can use Resolution Assistant, with its integrated hardware and software diagnostics, extensive knowledge content and self-help tools, to remotely diagnose and resolve their internal customers' issues via the Internet. At the second tier, help desk administrators will be able to collaborate with Dell's technical support team via the Internet, extending Dell's award-winning support and service capabilities to its customers. Dell corporate and consumer customers have used Resolution Assistant for remote diagnosis and resolution on Dell PowerEdge(tm) servers and WebPC(tm) products since its introduction last summer. E-support Impacts User Costs According to Gary Cotshott, Dell vice president of services, user support is a major expense for corporate and public sector customers. He estimates that organizations spend hundreds of dollars annually to provide technical support to each of their employees. Cotshott said Internet-based support services, or E-support, can cut these costs, improve productivity substantially and preserve the security of corporate IT systems. "E-support users are more likely to get their issues resolved quickly, and this reduces support costs. They also have fewer call-backs, require on-site help less frequently and waste less time holding for telephone support," Cotshott explained. "All this helps lower the total cost of computing ownership for corporate and public sector customers." Internet-based Customer Support E-support combines Dell's Internet infrastructure leadership with its well-recognized customer-focused services capabilities. Dell's suite of support services is based on direct customer relationships and a remote issue resolution rate of more than 70 percent -- a rate that is 2.5 times higher than the industry average.(1) In addition to Resolution Assistant, Dell's E-support offerings include: -- Premier Pages. More than 40,000 individually tailored sites established by corporate, government and education customers worldwide to handle their business with Dell online. -- support.dell.com. Dell's award-winning support Web site receives more than 440,000 unique user visits per week for myriad customer services including technical file downloads, order status transactions, and customer discussion forums. Information about Dell E-support is at dell.com About Dell Computer Corporation Dell Computer Corporation is the world's leading direct computer systems company, based on revenues of $25.3 billion for the past four quarters, and is a premier provider of products and services required for customers to build their Internet infrastructures. The company ranks No. 56 on the Fortune 500, No. 210 on the Fortune Global 500 and No. 3 on the Fortune "most admired" lists of companies. Dell designs, manufactures and customizes products and services to customer requirements, and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained on the World Wide Web at www.dell.com. Dell is a trademark of Dell Computer Corporation. Fortune 500 is a registered trademark of Time Inc. Dell disclaims any proprietary interest in the marks and names of others. (1) Dell comparison to Dataquest's June 1998 Benchmarking Hardware Services Operations CONTACT: Dell Computer Corporation, Round Rock Media Contacts: Lynn Neillie, 512/723-2987 lynn_neillie@dell.com or Barry French, 512/723-8691 barry_french@dell.com or Investor Contacts: Don Collis, 512/728-8671 don_collis@dell.com or Robert Williams, 512/728-7570 robert_williams@dell.com