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Non-Tech : CyBerCorp.com -- Ignore unavailable to you. Want to Upgrade?

To: Mark Davis who wrote (523)	4/18/2000 6:01:00 PM
From: Sir Francis Drake	Read Replies (3) \| Respond to of 1001

Mark - the following is my opinion only - but from what I understand, RIII is a much more mature (and therefore robust) piece of software. CyberTrader (and CyberX), is something of a "work in progress". There are good and bad parts to this. The idea behind RIII is "if its not broke don't fix it" - after it has been around for awhile, many bugs are worked out, so it is more stable. That is an advantage, but on the other hand, Cyber always tries to come up with new features, which I guess is a good thing (called "progress"). So, Cyber's software has a more "modern" feel to it, and it is GOOD that they listen to traders's requests and wish lists. The downside is that in effect, you, the trader, are constantly testing a beta (never mind if they call it a final release). That can be deadly - can you imagine flying an airplane with buggy software? Well, trading is the same. Trouble is, they have nowhere near the kinds of resources to pour into thorough testing before a release. I have traded on CyberTrader (at a daytrading broker) and CyberX. The software is definitely flaky. CyberTrader not only crashes but sometimes can also crash your computer. Disconnects are routine, and while it can often be traced to your ISP, often it happens at Cyber's end. For my taste, there are too many bells and whistles (some of very dubious value), but fortunately you can customize it. Yes, it is bug-ridden, but that is to be expected to some degree - new versions are coming out all the time, and with it the inevitable "beta experience". CyberX has its own problems - I absolutely hate the new 1.6 version, and once you download it - you're stuck! You can't go back to the old version! So those contemplating downloading it - beware!!! The flakiness here are features that sometimes work, sometimes not. But the worst problem is that they dropped many important features which I relied on in the older versions. Frankly, except for immediately displaying the information about short shares available, there is NO improvement that I can see (certainly not reliability as far as I can tell!) - rather the opposite - features I liked in the old version are missing here, plus features which worked properly in the old version function badly in the 1.6 (case in point - in the older versions, the last trade was color-coded to show red if it went off at the bid, and green if at the ask... in the 1.6 this is completely botched, and if the price suddenly moves so that the old ask becomes the new bid, the coding on the first trade that goes off on the new bid shows GREEN as if it went off at the ask - appalling and very misleading if you don't pay attention). I cannot speak from personal experience about how all this compares to RIII, because I never traded on RIII (though I have watched people use it). As to "no complaining" here - what's the use? If someone doesn't like something, they can write to "wishlist", or talk to tech support. I find Cyber tolerable as a broker - otherwise I'd be gone. No broker is perfect, and the software is "servicable" - so, I continue trading. Keep an extra broker on tap though, LOL! Maybe one day I'll take a spin on RIII at a good shop like MBT, and then I'll know what I've been missing all this time, LOL! Morgan

To: Mark Davis who wrote (523)	4/23/2000 11:46:00 AM
From: CyBerCorp.com	Read Replies (1) \| Respond to of 1001

Mark, If you would reconsider, we would greatly appreciate another opportunity to better serve your trading needs. If you haven't already done so, may we suggest you contact our technical support team so that they can trouble shoot the particular problems you have been experiencing? Not only might they have possible solutions to the issues that you have come across, they will also be able to check and test your connection for possible packet loss. Sincerely, CyBerCorp.com