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Non-Tech : Wit Capital - The way of the future? -- Ignore unavailable to you. Want to Upgrade?

To: amadeus who wrote (15276)	4/22/2000 4:11:00 PM
From: BarbaraT	Read Replies (1) \| Respond to of 16809

OT to all AOL users: As most of you know, I have repeatedly been skipped over on AR's for the last 4-5 months ... the only one received on AOL was EMBT ... the first since CHTR. Someone suggested I get a second email address and I signed up with YHOO. Since then I have received one AR and/or email research alerts on my AOL account, but 11 communications from Wit on my YHOO. I have repeatedly called AOL to complain that they are blocking much of the WIT mail from coming through as in the past months I have received only 1 or 2 research alerts, a few DJ's and only 1 AR. Other people have complained as well about AOL. However, AOL denies the problem is theirs and says it is either the way we have our computers configured for email or it is the fault of WIT. There was an article today in the LA Times Business Section saying that AOL has been blocking emails that they perceive as junk mail to a few Pac Bell customers. Although I am in the Pac Bell service area, I do not use their ISP and therefore it is not the fault of Pac Bell. They claim only a few customers have had their mail blocked (interesting, since they claimed to me that they do not block mail). The spokesperson for AOL admitted that they do try to block certain mail perceived to be junk and/or spam. There is no way to ascertain the number of AR's that I may have actually been sent but not received ... but in 5 months, I have to assume there were at least a few. This could have cost all of us a few thousand dollars or more. AOL has no right to determine on my behalf what mail I should be able to receive. To me, this smacks of a class action law suit, although the actual damages cannot be determined. I suggest everyone that had such a problem call in a report to AOL so that they can work on the problem. In the meantime, I also called Elizabeth Douglass, the LA Times Staff writer (213-237-7000) and left a message for her on her machine informing her that contrary to her report, it is not just a few customers that have been troubled and it does not exist only with Pac Bell isp customers and that it is on the receiving end more than the sending end (the reporter states that Pac Bell customers are not receiving mail from AOL customers; however, it seems it fails in both directions). If enough people complain, AOL will have to correct the problem ... a problem that, until now, they refused to admit lay at their feet. And even now, they insist it is a limited concern affecting only a few isolated cases. By opening up the YHOO mail service, I realize that Wit sends out research reports in addition to the AR's, etc. ... I had only received a couple research reports on AOL and was unaware how many were put out.