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Technology Stocks : LIOX - Globalization for the Internet -- Ignore unavailable to you. Want to Upgrade?

To: Jack Hartmann who wrote (142)	5/8/2000 10:10:00 PM
From: Jack Hartmann	Read Replies (1) \| Respond to of 151

@$12. Lionbridge Partners With Brigade to Create Advanced Global Internet Customer Support Solution; Partnership Provides Complete End-to-End Customer Services Solutions Business Wire - May 08, 2000 10:17 WALTHAM, Mass.--(BUSINESS WIRE)--May 8, 2000--Lionbridge Technologies, Inc. (Nasdaq:LIOX), a leading provider of multilingual Internet services to global technology businesses, today announced that it has entered into a partnership with Brigade Solutions, a provider of outsourced Internet customer support, to cooperatively market multilingual eSupport solutions to customers worldwide. Through this partnership, Lionbridge and Brigade will be able to provide the comprehensive multilingual support and knowledge base solutions necessary to compete in today's global marketplace. "Lionbridge's LionTrack(TM) workflow system allows companies to take advantage of the international reach of the Internet by automating many of the processes associated with creating and maintaining multilingual knowledge bases," said Rory Cowan, CEO of Lionbridge. "By combining LionTrack with Brigade's end-to-end site analysis and logistical design, we will have the capability to provide customized multilingual eSupport solutions to our customers worldwide." International Data Corporation estimates that spending on eSupport operations will grow to over $14 billion by 2003. "Brigade's solutions are designed to provide customers with consistent and prompt assistance via the Internet," said Henry R. Autry, CEO of Brigade. "Through this partnership- which includes joint marketing and customer referrals and exchanges -our clients will now be able to offer their customers the same quality Internet support in a variety of languages." About Brigade Solutions Brigade Solutions provides scalable Internet customer support services including turnkey outsourced technical support and customer care solutions for Fortune 500 and high growth e-commerce companies. Services are delivered via email, real-time chat and web-based self-service. The company provides a unique service level guarantee, which ensures quality and consistency. The closely held company has global operations and is headquartered in San Francisco, California. Brigade is backed by leading investors including Mohr, Davidow Ventures, Compaq Computer Corporation, Trust Company of the West and Comdisco Ventures. For more information, visit www.brigadesolutions.com. About Lionbridge Technologies Lionbridge Technologies provides testing, localization, internationalization and other globalization and multilingual Internet services to the world's leading technology companies, including Cisco, IBM, Microsoft, Motorola, Novell, Oracle and Sun Microsystems. Lionbridge's multilingual eRelease, eSupport, eLearning and eCommerce services are based on its Rapid Globalization Methodology(TM). The Rapid Globalization Methodology integrates engineering, linguistics, testing and project management with automated workflow management to enable simultaneous worldwide release, via the Internet, of products as well as related customer support, training and marketing materials. Based in Waltham, Massachusetts, Lionbridge maintains facilities in Santa Monica and Monterey, California, as well as Canada, Ireland, The Netherlands, France, China, Korea and Japan. To learn more, visit www.lionbridge.com. *********** Market seems to like news. Jack