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Non-Tech : E*Trade (NYSE:ET) -- Ignore unavailable to you. Want to Upgrade?

To: John who wrote (13526)	5/2/2000 3:43:00 PM
From: Diamond Jim	Read Replies (1) \| Respond to of 13953

I got a dear Jim we are sorry letter from your new boy Chuck Schwab a while back, I hope you don't think they are perfect because you'll soon find out, none of them are. jim

To: John who wrote (13526)	5/2/2000 4:30:00 PM
From: thinkbach	Read Replies (1) \| Respond to of 13953

John, You write: Take this for what it's worth, but in my view, it all starts with Kathy Levinson. Her ineptness trickles down to the entire company, from the kind of people they hire, to their training, to their attitude toward customers. I am curious that you place the blame on one person, specifically Levinson. The problem I have with the above statement is that it is so darned general. What specifically does Levinson do or not do that leads to this spiralling disintegration from within? Or, to put it another way, describing someone as inept is usually to point to certain actions. Care to elaborate which of her actions have led you to that conclusion? I certainly would appreciate any insight into the workings of the company that I have not already considered. Thanks, and good luck