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Technology Stocks : Concurrent Computer (CCUR) -- Ignore unavailable to you. Want to Upgrade?

To: Chris Nevil who wrote (13695)	5/12/2000 7:19:00 AM
From: ENOTS	Read Replies (1) \| Respond to of 21142

anyone have any comment on this post which appears on yahoo..... from an RT Alaska...... ************ by: RT_Alaska 5/12/00 3:18 am Msg: 27548 of 27550 ----- Original Message ----- From: <rrinfo@oceanic.com> Sent: Tuesday, May 02, 2000 12:41 PM Subject: Road Runner Update for May 2000 > Dear Road Runner Customers, > > This general Road Runner announcement will address the ongoing system upgrades and > recent service interruptions. This e-mail is being sent to every @hawaii.rr.com mailbox, > so you may receive more than one announcement. > > System Upgrades: > For the past six months, Oceanic has been busy augmenting the Road Runner network on > Oahu to provide the foundation for the next generation of cable modem services. For > months, our work has gone smoothly. Regrettably, we have had a number of recent unplanned > outages as a result of this work. > > Exactly what are we doing? > We are building a new, parallel Road Runner network that will augment, not replace, the > current system that was built in 1997. As you recall, we just completed installation of a > new Regional Data Center in November 1999. These network upgrades are the planned > continuation of the new Data Center. The new network has been completed and is currently > being merged into the legacy network. Most of the recent outages have resulted from the > integration of the two networks. > > How much more work needs to be done? > The network integration is 75% complete. We have placed a hold on our current > implementation schedule while we reassess our plans to eliminate or minimize customer > impact. > > What are we doing to prevent/minimize future problems? > We will involve additional Road Runner and vendor personnel to add redundancy to our > migration plans and extra monitoring for potential service problems. We will continue to > schedule the majority of work in low usage hours; 2 am to 3 am. And while we can never > guarantee that we won't experience another outage, we can do a better job in providing you > timely and accurate information if problems do occur. > > Please continue to use the Network Status web page as your primary source for this type of > information (http://www.hawaii.rr.com/RoadRunner/Status/default.htm). This page lists > current known problems, scheduled maintenance and a recent history of network events. > Keep in mind that the Network Status page will only list system-wide or area-wide issues. > We are committed to improving both the amount of information, and the timeliness of the > information on this page. Based on your feedback, we will attempt to keep the amount of > "techie" talk to a minimum. > > If you cannot access the Internet at all, please call our System Status Hot Line at 625-8282 > for a voice recording of any known system-wide or area-wide issues. In the event of a > protracted outage, we are committed to updating the voice message on an hourly basis to keep > you informed of the latest developments. > > We sincerely apologize for any inconvenience we may have caused you and thank you > for your continued support. > > Sincerely, > > Kiman K.L Wong > General Manager > Internet Services/Road Runner > Oceanic Cable > > If you need to contact Oceanic or Road Runner, please see our Contact page for a list of