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Politics : Ask Michael Burke -- Ignore unavailable to you. Want to Upgrade?

To: Night Trader who wrote (80626)	5/12/2000 5:08:00 PM
From: benwood	Read Replies (1) \| Respond to of 132070

Why don't you pursue this through your credit card company? I bought a software program for my father's birthday from egghead.com and had it delivered directly to him. Amazingly, it arrived on his birthday. He read some of the manual (he's a rookie <g>) and then went to install the software, only to discover it had been ripped off prior to shipment. Egghead.com said I was welcome to send it back at my expense. I wrote that they were welcome to come get it; otherwise I would challenge it off my Visa bill. They blinked, sent out a UPS pick-up, and mailed my dad a replacement right away. (So I've remained a customer, although their prices just went up so maybe not for much longer...) You ordered a computer, and the implication is that it is one that works. Since it does not, you probably have a case against them. Using the 60-day (or 90-day?) rule with your credit card company, you can certainly get a lot more leverage than pleading over the phone.

To: Night Trader who wrote (80626)	5/12/2000 5:18:00 PM
From: Knighty Tin	Respond to of 132070

mk, sorry to hear about your bad experience. A couple of years back, I bought an HP and took it back the next day. It worked better than yours, but not as well as it should have for a new box. Yes, HP is the final co. to blame. However, since Solectron clomps them together, this quality problem, if it is wide spread, could have more impact on them than on their customer.

To: Night Trader who wrote (80626)	5/12/2000 10:01:00 PM
From: Earlie	Read Replies (1) \| Respond to of 132070

Martin: HWP isn't the only PC company that is sticking it to the clients. It is for just such reasons that I advocate that prospective PC buyers make use of their "local cloner". Same internal parts, but usually less expensive. Also, he's there to service it when it doesn't work. Incidentally, my new AMD Athlon box (700 Mhz) is a real zinger and has worked flawlessly to this point in time. (this is my first non-Intel based PC, but it won't be my last). Best, Earlie

To: Night Trader who wrote (80626)	5/13/2000 9:09:00 AM
From: Monty Lenard	Respond to of 132070

Martin, I believe the 30 day rule can be deep sixed depending on your state laws. I am not an attorney so check it out. I had ordered a laptop and went through mortal hell with it. They replaced it several times and it would last 60 days or so and throw craps again. I finally asked for my money back. Of course their statement was that it was out of warranty and their policy specifically stated that at their option they could replace the defective computer. It is amazing what happened when my atty used "not suitable for intended purposes" in a letter to them. They depend on the majority of people to just go away when they refuse. I don't go away easily. Monty