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Technology Stocks : Track Data Corporation TRAC -- Ignore unavailable to you. Want to Upgrade?

To: 2MAR$ who wrote (1663)	5/12/2000 8:53:00 PM
From: Wayne Rumball	Read Replies (2) \| Respond to of 2005

Cool, a new twist. Bought an OTC stock Wednesday that was doing a 16:1 forward split with name and ticker change. Thursday I show the shares with the ticker change but no split (normal for OTC's to take a while to get split shares). I bought 1K more post split shares. Today my account shows all I have is 1K, the original shares disappeared into thin air. Called up, after I explained the problem, was put on hold for 20 mins, someone comes back says were are pulling the trading records now, on hold for another 15 mins, comes back and tells me he'll have the "penis people" fix it?? (or was that P&S, or PNS) "give it a few minutes and it should be corrected". Still waiting How long is a few minutes in mytrack land? (and what are penis people?)

To: 2MAR$ who wrote (1663)	5/25/2000 12:38:00 AM
From: 2MAR$	Read Replies (1) \| Respond to of 2005

< Is it my imagination that there is a greater effort to provide more patient, understanding service now? ...One of the better moves they can do, is to work on the best, most courteous service they can.... > ---->From Trac latest e-mail: Dear myTrack Member, At Track Data, we are constantly working to improve myTrack. But not all the improvements are technological. IMPROVED CUSTOMER RELATIONS As part of a plan to improve the service you receive as a myTrack member, Track Data is proud to announce the addition of Stan Stern to its senior management team. Stan is taking on the position of Senior Vice President, Customer Relations. This position was created for the express purpose of improving every aspect of myTrack?s customer relations. Online brokerage, as an industry, has not always excelled in the area of customer service. (That?s the polite way of saying all the online brokerage firms have done a miserable job at one time or another.) At Track, we view this as an opportunity. We know that if we can improve our customer relations to an outstanding level, we?ll have a competitive advantage. Stan is actually a former Track executive who is returning to the firm. With the 10 years he spent at Track Data in his first stint and his outside experience, he brings a broad array of knowledge to this post. Stan will be focused on improving every aspect of the service you receive as a myTrack member. As his initiatives are enacted, you will see a real difference. SUPPPORT ESCALATION Among the first of Stan?s initiatives is an escalation review of unresolved customer relations issues. If you e-mail or call Track for help with an issue but you are not fully satisfied with the response you get, you can e-mail Stan at Support_escalation@tdc.com. He will personally review the situation. We believe the creation of this new position and our renewed focus on customer relations will improve your myTrack experience. Thank you. The myTrack Team at Track Data