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Technology Stocks : How high will Microsoft fly? -- Ignore unavailable to you. Want to Upgrade?

To: JC Jaros who wrote (44840)	5/15/2000 3:54:00 PM
From: SC	Read Replies (2) \| Respond to of 74651

JC, I have a cassette player in my car that I never use. But I had to get the radio with the cassette player to get the CD changer that I wanted. Do you think I can get a refund from the audio electronics manufacturer for the option that I didn't want but that came with the package the automobile manufacturer selected when they entered into a supply contract with the electronics manufacturer? Steve

To: JC Jaros who wrote (44840)	5/15/2000 5:18:00 PM
From: Michael Do	Read Replies (2) \| Respond to of 74651

>Message #44840 from JC Jaros at May 15, 2000 3:45 PM ET I do not use Microsoft product. I have a Microsoft product which I have not used and am seeking a refund for. --- It\s pretty straight forward. Hey, maybe you might check with MSFT Investor Relations and see if *they can help me? -JCJ< What? you stole the MSFT product or what? If you bought the PC with MSFT product preloaded and want a refund, why don't you send the whole package back for refund and buy the one w/o MSFT products preloaded because that is the way the package was sold, if you don't like it, don't buy it. If you bought it from retail store and did not open the package then I believe you can return for refund. If you opened it then tough luck you break it then you bought it. If you stole it then you can go to the police and file the complaint. Mike

To: JC Jaros who wrote (44840)	5/15/2000 7:11:00 PM
From: rudedog	Read Replies (1) \| Respond to of 74651

JC - I think you might as well give it up. Here's the deal - whatever your problem with your computer is, your redress is with the place you bought it or with the manufacturer. They in turn can go back to the people who sold them the components, even the OS - but you can't, you are one step removed. If you had bought the MS product directly you could go to the store you bought it at, or possibly back to MSFT - but you didn't. The license you "accepted" states pretty clearly that if you choose not to accept the license terms, go back to the manufacturer for whatever deal they will give you. MS may have some obligation to the people they sold the product to, but that doesn't happen to be you. There is just no legal or common business practice which you can fall back on - that's not how the commercial world works. What is straightforward here is that in any business transaction, your redress is with the seller or the manufacturer. MSFT is neither in an OEM product.