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SI - Site Forums : Silicon Investor - Welcome New SI Members! -- Ignore unavailable to you. Want to Upgrade?

To: Edwarda who wrote (12182)	5/25/2000 10:33:00 AM
From: mr.mark	Read Replies (1) \| Respond to of 32967

"I just e-mailed tech support..." oh, well, now everything is going to be okay. ;) me too, as a matter of fact. i really feel like spamming the crap out of them. si's tech support is beyond hilarious. beyond aggravating. beyond criminal. stupefying seems to be the best adjective out there. nevertheless, email tech support i did. and here is the prompt reply: Dear Silicon Investor Member, We have received your request for Silicon Investor support. Please only send one request per inquiry. (go ahead, tempt me, fools) We will do our best to respond back to you within 24 hours. (i fail to see where that is going to have any relevance... if it occurs at all) If an additional reply is needed please, be sure to use the original email with your Silicon Investor case number in the subject of the email. This case number will allow us to provide your support issue with our utmost attention and detail. (complete spit take... spewing beverage everywhere) Thank you for your support of Silicon Investor. The Silicon Investor Team

To: Edwarda who wrote (12182)	5/25/2000 2:36:00 PM
From: mr.mark	Read Replies (2) \| Respond to of 32967

"I just e-mailed tech support" in fairness to si's crack (not as in smoking and not as in butt) tech support team i did just receive a more personalized canned reply (rich, was that you who was hoping for such a thing?). "Hi there, Thank you for writing. We're aware of the performance problems with the site, and they are our engineering team's highest priority. It appears as though the engineers have resolved the problem. However, if you are still experiencing difficulties with this situation I will be happy to investigate the matter further for you. It will be helpful to know the details of the steps you are taking and the exact text of any error messages you are getting. We apologize for any inconvenience you may have experienced and appreciate your patience in this matter. Thank you for contacting our customer service group. Please let us know if there is anything we can do to help you in the future. Sage" in all honesty, i think it was the sexy "Hi there" that melted my heart and made me feel better about the server errors AND life. :) mark