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To: gpowell who wrote (22779)	5/31/2000 9:08:00 PM
From: FR1	Read Replies (1) \| Respond to of 29970

AOL is doing something and their latest play with GTW is very interesting. As near as I can figure, they will be selling a very thin client that only connects to the internet. DIRT CHEAP. It will have no Intel processor and no MSFT OS. The user is connected to the internet only (I assume to AOL as a default) using the AOL (Netscape) browser. It should be very popular. I am just speculating but it seems that the next natural step is to offer use of office programs on line (word processing and spreadsheets). Storage could be offered too at no extra charge to AOL members. In other words, Oracle's idea come to life. The idea is to enhance the offering of AOL's site and capture users for life. Note that IE will probably not work very well since MSFT OS is not on board.

To: gpowell who wrote (22779)	5/31/2000 9:16:00 PM
From: GraceZ	Read Replies (1) \| Respond to of 29970

AOL has a problem with churn I finally quit AOL. I've been a member continuously since 1993. I realized the last time I gave a reason for keeping the service that it was a stupid reason (I need to send files to AOL members and it's easier to do on their service). To make a short story shorter I called to cancel expecting them to try to talk me out of it, instead the service rep simply asked me why I wanted to cancel. When I told her I used a cable modem and that I almost never signed on to AOL anymore, she said, "Oh, I hear those cable modems are really great, aren't they, do you like it?" Then she asked if it was Road Runner that I had for cable modem service. I suppose that if I'd said yes it would be at this point she'd have tried to sell me on keeping the service. I believe that the merger with Time Warner with it's RR service is their strategy for reducing churn.