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Non-Tech : CyBerCorp.com -- Ignore unavailable to you. Want to Upgrade?

To: DUD who wrote (707)	6/3/2000 2:09:00 PM
From: jebj	Respond to of 1001

>Stop your whining will you,you guys make me sick. Then stop reading the posts - works for me. >Cybercorp has the best execution platform bar none... I agree - that is why I am here. >if you are having disconect problems thats not Cybercorp's fault. Maybe, maybe not - it seems by your post that your don't really understand just how the system works. >I rarely have problems getting kicked off ...i am on a 128kbps 2-channel isdnline solely used for data using UUnet as my isp. Well, bully for you - hate to mention this but that is the same as I have and many, many others here THAT ARE HAVING PROBLEMS have far faster connections. >I sometimes do a continuous ping to the gateway at cybercorp..my ping times are at on average 100ms, best being 78ms worse being mid 200's when either trading is very heavy like at the close or open or if UUnet is having routing congestion or switch problems. So? You happen to be one of the lucky ones that has a clean route to and from Cyber and you think you have done something wonderful? >You guys need to understand the cybercorp's value is its software. ONLY if you have the ability to USE THE SOFTWARE in a timely manner - of late, it appears many do not. >If you are having connection problems get rid of that crappy isp you are using. Suggest you call your ISP and get them to explain to you just how the internet works. >If you want to trade during the day you need the infrastructure on your side dont blame Cybercorp.Cybercorp provides the software and brokerage capabilites not the internet connectivity. Wrong - Cyber HAS AS MUCH CONTROL OVER THEIR INTERNET CONNECTION AS YOU DO YOURS. They can contact their ISP to see about routing around known problem areas on the net JUST AS YOU CAN. >Try ISDN or a reliable dsl or cable connection. And again, hate to give you facts, however - IT DOES NOT MATTER IF YOU HAVE A MILLION kbps CONNECTION, all that speed just gets you to YOUR ISP FASTER. Once you enter your ISP it does not matter what you have from that point forward. IF your ISP - CYBER'S ISP on the streaming data COMING TO YOU - is routed through problem areas on the net you are delayed - - and no connection on your end will solve that problem. >To be honest with you i think trading or at least active trading(scalping) during the day is very difficult without the best of connections. Certainly true. >I have made $40k since coming over to Cybercorp ...my goal is to make another $60k in the next 6 months to a year and move up to a frame relay line..probably a 256kbps/256cir. If, "after trying every other software platform on the market for years" you are only planing to average $500.00/day for the next six months I suggest you do some serious studying as to what you are doing wrong with your trading. >In the meantime stop your whining about the same crap and get better internet connectivity or beat it..use this board for more relevant topics like software topics where Cybercorp is resposible for the good and bad. I suggest to you that your "6 months" with Cyber makes you a Johnnycomelately around here - if you don't like what is posted here, go elsewhere. And I would love to "quit whining about the same crap" IF CYBER WOULD ADDRESS THESE ISSUES!!! It has been very noticably of late that they don't want to do so. Cyber is a good product but unfortunatelly over the last few months it seems to be degrading. The quality of the connections, the service and the attitude has changed. There are many of us that hate to see a very, very good product and company go down the tubes and if pointing out the good, the bad and the ugly here will get someone's attention then maybe we can stop this slide. jb

To: DUD who wrote (707)	6/3/2000 2:19:00 PM
From: Sir Francis Drake	Respond to of 1001

Hey "DUD" - I suggest you have very little understanding of some of the causes of the 'drops' traders experience. You apparently don't understand that how Cyber chooses to treat packet loss at their end (through software) has an impact on whether you get kicked off or not, how often and under what circumstances. Most people here don't complain about things that Cyber has no control over. Next time you decide to blast someone for USING THE BOARD dedicated to Cyber on relevant issues, try to find the "ignore" button. This is a free country. I'll post as I see fit and express my views, whether you like it or not, and you are welcome not to read it. Now buzz off. Morgan

To: DUD who wrote (707)	6/3/2000 11:49:00 PM
From: laylow	Respond to of 1001

I personally have only had a couple of disconnect problems in the last week or so, but can sympathize with those who have. A while back it got really bad, especially during high volume days. I know the frustation when your kicked off, and can't get back on. I belong to a trading site, where many of the traders use Cyber, and when there all complaining, and Cyber is sending messages about connection ploblems, that's not just a few crybabies complaining. DUD, if you haven't had any problems with Cyber you must be living a charmed life. I know nothing in this world is perfect, and don't expect perfection from Cyber, but we do deserve answers to our questions. After all Cybercorp started this thread. I'll be the first to admit, that Cyber is probably one of the better brokers, but the fact remains that we are their "livelihood". We pay them well for a service. State of the art software, realtime reliable data, and the best connections possible. I for one am getting tired of calling Cyber time after time, and getting the same old song and dance routine. Someone said that at least there polite now, which they are, but I don't care if someone is polite, or belligerent while there trying to blow smoke up my butt. It's still insults our intelligence.

To: DUD who wrote (707)	6/5/2000 11:11:00 AM
From: westchester_snowboarder	Respond to of 1001

DUD you are off base ... a) I used dual channel ISDN from a rock solid ISP for a year and had many many problems with Cyber over that time. To show how pathetic Cyber can be at taking blame, they tried to say at one point it was my ISP's fault becuase they did a ping and lost 1 out of 100 packets. b) I am on a 416k DSL line now, and have had repeated permission problems and data problems the past month. Since you seem fond of quoting Ping times, my times to cyber range between 31 and 70 ms. c) ECN problems - orders not sent on first try. Orders that 'get lost'. Orders that wont cancel. d) Inability of cyber to route interent traffic properly. Last week a rep claimed 'it is uunets fault'. Yet my pings, which happen to run through uunet, were all under 40 ms until they hit cyber where they went to 700+ ms. Then it was 'our server is overloaded because of the previous uunet problem'. So while they like boast about new data centers and backup routes, their systems are so poorly configured that when they do encounter a problem they fail. e) What other platforms have you used to proclaim cyber is 'the best bar none'? I assume that means you have used them all? People seem to make a lot about the cyber execution plat form, but what is really so great? Much of the data display is very dbc like (ie market view). The charts still are crappy. And the vaunted 'cybersmart' orders are at best only marginally better than using ARCA or REDI as all of them will first hit ECN's and then goto market makers. So as not to seem soley to bash Cyber, it is nice having routes to the various ecns. There are times it is best to use BRTD and that is available now. And I really like being able to float my apps anywhere across my monitors, not just inside 1 big window. Cyber has its good days (meaning it works) and they have their bad days (and some really bad days). Judging from comments about MB and others, they also have good and bad days. But equally important is how problems are handled and responded to. While I put in my last post that I've seen a marked increase in politeness and reduction in the holier than thou attitudes, there are still times (as can be seen by other peoples posts) that Cyber seems to either a) be unresponsive or b) misleading. Sometimes it may seem like Cyber is intentionally dodging - and odds are sometimes they are- but my impression is that many times its because its a new hire or less than fully trained tech spewing out what sounds good when they really dont know whats up. But in the mad dash for new accounts cyber continues to push the edge in ratio of competent support to customers. Maybe the elimination of a lot of day traders this year helps that. Fire away....