To: puborectalis who wrote (8478 ) 6/17/2000 8:21:00 AM From: Heeren Pathak Read Replies (2) | Respond to of 9068
Wow.... What a week to be out. I just caught up with all the posts. The Raging Bull post has to be the best post so far. In retrospect, the DSO numbers were a red flag. However, lets put this in perspective. The type of problem Citrix had is common in many fast growing companies. When a company is growing fast, they have the challenge of building their internal infrastructure to support the growth. What does this mean... 1) They need to hire enough people and make sure those people have the right skills. Sometimes this means passing up internal people who want a promotion and hiring a top-level person from the outside. Common mistakes that occur here are the either promote or hire the wrong person. 2) They need to invent new processes. The most efficient way to run a 100 person business is different than a 500, 1000, or 2000 person business. Putting the process and IS systems in place as the business grows a challenge to begin with. However, recognizing when the current processes aren't sufficient is even a bigger challenge. There are a number of companies that lost track of their internal management. In fact, Oracle was a one of these just a few years ago when they had some serious revenue misses. I seem to recall the press were questioning Larry Ellison's leadership and whether he is spending too much time being a celebrity, etc. I don't think anyone will have that criticism now. I suspect that Citrix's internal systems robust enough for the senior management team to properly track what was going on. This caused a delay in them recognizing there was a problem and the delay caused the magnitude of the problem to become quite large. 3) As revenue sales up, it becomes increasingly difficult to make the growth numbers without bigger deals. This invariably forces a company to move towards enterprise accounts. Enterprise sales do take longer and are more complex. Smart companies start developing enterprise account sales strategy slowing, giving them time to learn. Other companies keep taking the smaller revenue chucks until they are forced not to and then try to switch to the enterprise sales. Citrix management stated this as one reason for their problems. However, I suspect the real problem is they have issues with point 1 & 2. Enterprise sales requires a different type of sales person (and sometimes sales structure) than smaller licensed sales. It also requires a different approach in terms of the sales process in terms how how you make the sale, how you forcast these sales, how contracts are written, etc. I suspect that Citrix probably doesn't have the right people in the sales organization and probably doesn't have a good general process in place. When they recognized that the smaller sales currently in the channel would not let them make there revenue numbers, they focused their sales team on enterprise sales since only a few enterprise sales are needed to make a large revenue jump. What does this mean going forward? Well, I don't think we are necessarily out of the woods yet. There are several areas of risk that still exist. 1) It would surprise me if Citrix did not do some internal sales reorganization. I am sure they need it. Of course, any organization change bring with it chaos. When an organizational change is made during a time of crisis, it can also create morale problems. Both in turn can have a short-term, large, negative impact on the sales team. Considering the magnitude of the shortfall, it is possible that Citrix has already done this reorganization. If so, that would be a positive thing. If not, I would believe that we may have another rough quarter or two ahead of us. 2) As the RB article stated, the loss of confidence and credibility will be another challenge. Analyst don't mind guiding things down slowly, but they don't like losing face to their clients. It will take time to recover this back and that means the stock is not likely to recover quickly. 3) One of the posts stated that the CFO hinted that he had 32 million in assets to play with. This is of concern to me since the best thing the company can do is take its lumps now. I would hope that the earning shortfall has a bunch of one time charges in it where they writeoff everything they can and be conservative about how they rampup their revenue. The market will NOT punish them for over-delivering. However, (as we have seen) the market irrationally punish ANYONE who misses a target. So what does a shareholder to now? Well, it depends on when you bought and what your investment time horizon is. If you bought over a year ago, Citrix is still giving you a healthy profit. If not, you are taking a heathly loss. Either has tax implications that need to be considered. The expectation of a quick recovery is unlikely. I wouldn't expect to see any significant, sustained recover in the price of the stock until late this year and (more likely) early next year. While this may seem to be a long time, it will take 2-3 quarters of good growth and accurate guidance for Citrix to prove to the investment community that it has things back on track. If your investment horizon goes out that far, Citrix could an excellent, but speculative investment at current prices. However, if you don't want to stomach the downside risk, get out. I can easily see this puppy moving and staying in the teen over the summer months, possibly until Q3 numbers are announced. The one bright note is that I still believe the companies technology has a lot of legs and the market for it is no where near saturated. Therefore, strong revenue growth is still possible. Personally, I had gotten in early enough and am deversified enough that I am most likely going to ride this one out. I will probably increase my holding, but not until I get a better sense that they company seems to be back on track. Heeren