To: lee kramer who wrote (103330 ) 6/21/2000 10:53:00 AM From: pooh Read Replies (1) | Respond to of 120523
OT. Lee, the "set idle time before disconnecting" feature will not work if set within the Microsoft Explorer or from the dial up network icon. It has to be set through the Microsoft internet access program. No idea why. I had this problem before, and this is what MSN answered me: Dear MSN Member, Thank you for writing to MSN Member Support about your connectivity issue. We at MSN Internet Access apologize for any inconvenience you have experienced. One possible reason for this constant disconnection is that the Auto-disconnect feature may have been enabled on your computer. To adjust the Auto-Disconnect feature, follow these steps: 1. Disconnect from MSN. 2. Using the right mouse button, click the MSN icon located on your desktop. 3. Select Connection Settings. 4. Choose the Options tab. 5. Adjust the number of minutes in the "Disconnect if idle for more than __ minutes" option. 6. Click OK. NOTE: To bypass the Auto-Disconnect feature entirely, remove the check mark from "Disconnect if idle for more than __ minutes". The MSN Connection Help file on your computer, which can help you resolve many connection issues, lists topics such as Solving the Most Common Connection Problems and Beyond Connection Help. You can find this file by following the steps below: 1. Click on the Start button and choose Find. 2. Click on Files or Folders. 3. Under the Name & Location tab, in the box labeled "Named:" type Connection.hlp. 4. In the box labeled "Look In:" select your (C:) drive. 5. Click on Find Now. For additional technical support issues you may reach the MSN Technical Support Center toll free at 1-877-635-7019. MSN Technical Support is open 24 hours a day, 7 days a week. We are pleased to announce chat-based support for MSN members! With this service, you can receive personalized, real-time interactive assistance from our chat support professionals for MSN Internet Access features and navigation. To take advantage of our new service, go to memberservices.msn.com and select "Member Support Chat"." For future reference, the MSN Member Services site provides answers to Frequently Asked Questions (FAQ?s), instructions and other helpful information pertaining to your MSN account. To view the FAQ?s, go to: memberservices.msn.com Should you need further assistance, please feel free to write us back. Thank you for choosing MSN Internet Access as your online service. Sincerely, JC MSN Member Support