To: LaVerne E. Olney who wrote (1466 ) 6/22/2000 1:19:00 AM From: bob zagorin Read Replies (1) | Respond to of 1670
This is from last month but I'm posting it here for future reference. Amazon, Manugistics Make Deal by Rob Garretson Washington Post Staff Writer Wednesday, May 24, 2000; Page E03 Amazon.com is buying more than $1 million worth of software from Rockville-based Manugistics Group Inc., in the hope of gaining operating efficiencies that will help the Internet retail giant turn a profit. Under an agreement announced yesterday, Manugistics will supply Amazon with its software that automates functions known as "supply chain management." The software will enable Amazon to better match customer orders from its Web site with inventory in its distribution centers as well as its own orders to its suppliers, officials at both companies explained. "We have to turn products around quickly," said Girish Lakshman, Amazon's manager of global logistics systems. Amazon will use Manugistics' Networks Transport software to help manage the flow of products from its suppliers to its warehouses and distribution centers and then on to customers. It will be using a separate application, Networks Strategy, to help analyze costs and plan its global expansion, Lakshman said. The Manugistics software will help Amazon get orders into customers' hands faster and help cut the company's costs by helping it minimize its inventory and tailor it better to demand from customers, he added. "This is a very significant deal for us," said Manugistics chief executive Greg Owens, declining to disclose financial details of the deal, aside from confirming that its value was more than $1 million. "It's one of our bigger deals and those have been in seven figures. Frank Dzubeck, president of Communications Network Architects, a consulting firm in Washington, said, "Amazon is turning into a giant order processor and distributor. In order to do this correctly, you have to have links to all the entities in your supply chain." Amazon started out with very simple supply chains, selling books that were available directly from publishers or large distributors, Dzubeck noted. As Amazon has broadened its product lines, it has made its supply chain--the various companies that supply the products that Amazon sells to consumers--vastly more complex, he added. "It's not a good move. It's a necessity," Dzubeck said of Amazon's investment in Manugistics' software. Bolstering its supply chain-management capabilities will help Amazon meet its previously stated goal of cutting product delivery costs, known as fulfillment, agreed Mark Rowen, a senior e-commerce analyst at Prudential Securities in New York. Amazon's fulfillment costs were 16 percent of revenue in the fourth quarter of 1999 and rose to 17 percent in the first quarter of this year, Rowen noted. Amazon has told analysts that it will get those costs into the "low double digits," meaning about 11 percent or 12 percent, by the upcoming fourth quarter, he added.