ILNK: Working on VoiceXML Solutions...
by: Glotech (49/M) 6/22/00 11:12 am
Msg: 32600 of 32612
a $20 Billion Voice Portal Market.
I-Link to bring voice portal solutions, based on VoiceXML technology, to the Internet and telephony service provider market.
VoiceXML applications interpret web content and, using text to speech synthesis, can speak the results out over any telephone. The applications can also listen, using speech recognition, and carry out instructions based on a user's spoken requests. I-Link is developing software applications using speech engines for wireless, wireline and Internet service providers based on this VoiceXML technology.
I-Link's Voice portal solutions can help telephony and Internet service providers enter this huge new market. VoiceXML permits all phones to access the web by simply using your voice. After all, more people have phones than computers and it's much easier and faster to pick up the phone to get what you need than booting up and browsing.
I-Link's ASP customers, ISPs and Voice portals, can provide personalized, voice-activated access to web-based information previously only available with a web browser. I-Link is working to build and deploy leading-edge applications that bring web-based information and services to any phone. Web-enabled voice portal applications include voice-activated dialing, voice-enabled websites, unified messaging, transaction-services, personal assistant and auto attendant applications.
Go I-Link.
Glotech
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ILNK:LIVE SUPPORT COMES TO ..........
by: Glotech (49/M) 6/22/00 11:41 am
Msg: 32602 of 32612
.........."DOT COM" E-COMMERCE.
In the near future, it will become common knowledge among web-site owners that live support is an absolutely necessary component of doing business on the Net.
Over the next 3 years, the live customer support for "dot com" E- Commerce is expected to be over $10 billion dollar market.
While at first, many more e-Businesses will automate their e-mail customer support, we will soon start to see customers realizing that it's important to add telephone, chat, VoIP, voicemail and fax communication options. The global nature of e-Business will require accommodations for globally distributed multi-lingual customer service representatives. In 2000 there are likely to be over 100 vendors attempting to provide solutions for individual aspects of these market needs. However, a handful of vendors will emerge with complete, scalable enterprise grade platforms for these mission critical operations.
I-Link's web-based "TalkFree" product is offered free to the web-site hosts, and it provides live support to the web-site customer with quality voice communications. I-Link is diligently working on its International network, in partnership with Red Cube Group, to embrace the global nature of customer support in e-business.
I-Link's INDAVO and its global IP network can be used as a remotely located distributed "call center" for customer support function from any where in the world.
I-Link is in the right sector... at the right time... with the right technology... and has the advantage of technology leadership in the New Economy of the Internet.
Go I-Link.
Glotech
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ILNK: Virtual Call Centers Technology
by: Glotech (49/M) 6/22/00 11:51 am
Msg: 32603 of 32612
Markets are demanding more of what we call "Virtual Call Centers" - the ability to deploy remote agents and manage them as if they were in one facility.
The deployment of cost-effective, practical virtual call center technologies will become especially crucial, given the need for more remotely located specialized CSRs, and consumers' increasing demands for 24/7 service.
I-Link has just finished the technology, and the necessary software, that allows any company out there to deploy a "Virtual Call Center" --anywhere in the world at a fraction of the cost.
Traditional "call centers" require a huge investment in capital and equipment. And they must have a physical place of business, in remote places where space and labor is cheap, to locate all the equipment and provide workstations to call center employees.
With a virtual call center, you do away with all the equipment and you don't need the investment in real estate. Not only that, any number of call center employees, from one--operating from home, to many--located in a regional call center, could physically be anywhere in the world.
You can deploy a Virtual Call Center anywhere in the world, at a fraction of the cost, using I-Link's Pure IP Network with INDAVO? and layered with its Interactive Voice Response (IVR) technology. I-Link will be offering the most highly scaleable, robust, and global range of solutions available: Appropriate for the largest and most diverse organizations all the way down to PC-based platforms for startups demanding turnkey operations.
In 2000, the customers will begin seriously demanding truly open call center solutions, and the ability to use best of breed applications. All based on an architecture that's already substantially open and standards-based; I-Link's mission is to create a technology platform that's 100% open.
I-Link expects that many of its clients will be multinational - both U.S.- and foreign-based. These companies are increasingly demanding that suppliers respond to their needs on a global basis. This will be the challenge I-Link will have in the market place, and depending on how I-Link responds to this, can be I-Link's differentiating strength or the weakness.
I-Link product for Virtual Call Center deployment, at a fraction of the cost of legacy call centers, is ready to go.
In the days ahead, you will hear more about it.
Glotech
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ILNK:Unified Messaging will be.......
by: Glotech (49/M) 6/22/00 12:25 pm
Msg: 32612 of 32612
......... the killer app in year 2000.
"Unified messaging has been around for more than a decade with very limited adoption. But interest in unified messaging is being revived by the move to IP, the prevalence of e-mail, and the metamorphosis of fax from a specialized, paper-only medium to a more flexible means of communication that can be included as part of a larger message management package."
Year 2000 will be the year that ushers in a new era of personal communication services. Carriers are looking for solutions in an industry bogged down by complex technology, complicated services, and a diverse subscriber base.
They must offer users ways to simplify their lives by integrating e-mail, fax, and voicemail, voice and Internet, and wireless and landline telephone services. Universal multimedia messaging will be the 'killer application' for this converged voice, wireless, and Internet network. The key for a supplier like I-Link has been to really listen to their customers, to help them in developing next generation services that are powerful and sophisticated but easy for everyone to use.
A 1999 study by The PELORUS Group (http://www.pelorus-group.com) forecasts the worldwide service provider revenue for unified messaging will grow from its $26.8 million level in 1997 to $2.3 billion in 2002.
To see the article on Unified Messaging and UM Revenue Projections chart, go to link: soundingboardmag.com
I-Link is in the right sector... at the right time... with the right technology... and has the advantage of technology leadership in the New Economy of the Internet.
Go I-Link.
Glotech |
