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To: RoseCampion who wrote (12370)	7/1/2000 7:30:10 AM
From: AllansAlias	Respond to of 32871

Well said Rose. There is no excuse for this week's fiasco. Like other posters here, I am a software developer. Major upgrades are a challenge, but c'mon, SI is a primitive text-only database of tagged messages. John, although I doubt that your back-office software can handle it and I doubt further that you GNET superiors would OK it, I would think that some rebate on our accounts would be a reasonable gesture. Why you would do this in the middle of the week baffles the mind. Short GNET. --Allan

To: RoseCampion who wrote (12370)	7/1/2000 5:39:23 PM
From: John Busby	Read Replies (2) \| Respond to of 32871

Rose, Your note speaks to many important issues I’ve seen on the boards since I posted a notice on Welcome to Silicon Investor (and other) threads yesterday evening. I can’t probably address everything that you and others have brought up to your satisfaction, but I’ll (hopefully) answer some here. Yesterday’s message wasn’t exactly what I had written in my first draft, but I wanted to say on behalf for the Silicon Investor team that we apologize and view as unacceptable the problems that you and others have reported to us. I agree with you that the problems weren’t associated with performance as defined by how fast the site operated, although one positive consequence I expect from the upgrade is to improve reliability, speed, and scalability. Instead, some functions weren’t responding properly. Our engineering team has been working around the clock and as we scour the message boards & read customer service e-mails in real-time, we are addressing, prioritizing, and most importantly fixing these problems. Thanks also to members like you, and particularly those on David Stockwell’s thread that are diligently reporting issues to myself and the SI team. John

To: RoseCampion who wrote (12370)	7/5/2000 1:13:03 PM
From: Yogizuna	Read Replies (2) \| Respond to of 32871

Rose, This type of garbage from SI management reminds me of the way Prodigy management sunk their own #1 ship back in the early 1990's. The same or similar non-caring attitude and consideration for their customers, the same or similar way in which they were unprepared with a backup system when the main system went down, and the same "form letter" type of responses to my private mail questions. Unbelievable. It's like deja vu all over again. Yogi