SEBL--Company Press Release
UrbanMedia Standardizes Sales and Services Across Communications Channels with Siebel eBusiness Applications
Premier On-Site Service Provider (OSP) Enhances Ability to Acquire, Serve, and Retain Customers with Integrated eBusiness Solution
SAN MATEO, Calif.--(BUSINESS WIRE)--July 5, 2000-- Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading supplier of eBusiness application software, today announced that UrbanMedia, a next-generation On-Site Service Provider (OSP), has selected Siebel eBusiness Applications to support its nationwide operations. Siebel eCommunications applications, tailored to meet communications service provider requirements, enable UrbanMedia to rapidly acquire new customers and deliver consistent, personalized service across phone, e-mail and Internet communications channels.
UrbanMedia partners with property owners and managers to offer businesses personalized communications and e-business services that are delivered straight to the desktop. Unlike other telecommunications and On-Site Service Providers, UrbanMedia offers free Internet connectivity and provides subscribers with eBusiness enabling tools, managed e-mail, voice(1) and data services. UrbanMedia's unique business model enables its customers to cost-effectively connect to and succeed in the Internet economy.
Roy Frederickson, UrbanMedia's VP of Operations, notes, ``In order for UrbanMedia to be truly successful, we needed to deploy an eBusiness application for all communications channels with minimal configuration and seamless integration with our billing and operations support systems. We are pleased to partner with Siebel, a best-of-breed eBusiness technology partner, that helps us rapidly acquire new customers and establish lasting relationships.''
UrbanMedia deployed Siebel eCommunications for its Web site and call center in less than two weeks. Mr. Frederickson explains, ``Not only was I delighted with how quickly UrbanMedia was able to deploy Siebel eCommunications, we have also already experienced a return on our investment. Siebel eCommunications' advanced order configuration functionality and integration technology accelerated UrbanMedia's time-to-market and streamlined the data flow between our marketing, sales and service channels.''
Siebel eCommunications applications provide UrbanMedia with a unified view of each subscriber, allowing UrbanMedia's marketing managers, call center agents and sales professionals to rapidly share and leverage information. The consolidated information also enables UrbanMedia to deliver superior voice and data communications, eBusiness services and 24X7 technical support to its customers. Customers visiting UrbanMedia's Web site can order Internet services, track their orders and place service requests using Siebel's eSales and eService applications.
About Siebel Systems
Siebel Systems, Inc. (Nasdaq:SEBL - news) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are deployed locally in more than 28 countries. For more information, please visit our Web site at www.Siebel.com.
About UrbanMedia
UrbanMedia creates and manages a network of business customers through the deployment of communications and commerce services. The company provides subscribers with comprehensive e-business solutions to the desktop, including dynamic content, e-commerce applications, advanced voice(1) and data services. Affiliated with the nation's leading real estate investment trusts (REITs) and property owners and managers, UrbanMedia is the first service provider to deliver free broadband access -- a service giving property owners and managers a valuable new amenity for their tenants. UrbanMedia's flagship real estate partners are Liberty Property Trust, (NYSE:LRY - news) Jones Lang LaSalle (NYSE:JLL - news), Prentiss Properties (NYSE:PP - news) and Trammell Crow Company (NYSE:TCC - news). Collectively, these partners own or manage a total of 900 million square feet and support more than 4.5 million office users. Incorporated in June 1999, UrbanMedia was founded by executives from the @Home Network. (Nasdaq:ATHM - news). For more information, please visit UrbanMedia at urbanmedia.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.
Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
(1) UrbanMedia's provision of voice services subject to regulatory approval
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Contact:
Siebel Systems Public Relations
Jay Mejia, 650/295-5455
publicrelations@siebel.com |
