Tuesday July 11, 11:30 am Eastern Time
Company Press Release
SOURCE: Oracle Corporation
Oracle and Cisco Speed the Adoption of a
Single Voice and Data System For
Business Communications
Internet Leaders Announce New Internet-Based Communications
Solution for Voice And Data Customer Interactions
REDWOOD SHORES, Calif. and SAN JOSE, Calif., July 11 /PRNewswire/ -- (
oracle.com ) Oracle Corp. (Nasdaq: ORCL - news), the
largest provider of software for e-business, and Cisco Systems, Inc. (Nasdaq: CSCO - news),
the worldwide leader in networking for the Internet, today announced that they are working
together to jointly develop and deliver a solution addressing the increasing demand for a
single, Internet-based communications network, based on Voice over Internet Protocol
(VoIP), in the contact center. Oracle and Cisco intend to address the fundamental shift
towards the Internet as the leading communications network for both voice and data by
delivering an integrated solution that will allow companies to use the Internet as their
communications infrastructure, facilitating cost-effective and multi-media business
communications.
The joint Oracle/Cisco new world customer interaction solution is expected to transform
businesses by tightly integrating the Oracle® E-Business Suite with Cisco's customer
contact software platform. With today's announcement, Oracle and Cisco continue to take
the lead in new world communications by working together to deliver a single, integrated
IP-based customer interaction solution for the contact center.
``As the Internet is the final evolution of the computing industry, Oracle and Cisco are
driving the final evolution in the telephony industry with this solution for Voice over
Internet Protocol,'' said Mark Barrenechea, senior vice president, CRM products division,
Oracle Corp. ``Oracle and Cisco are joining forces, to take the lead in this nascent market
and deliver on the vision of a single network communications solution for business
interactions.''
``Cisco and Oracle are working together to develop and deliver the new world customer
interaction solution allowing businesses to take their customer relationships to the next
level,'' said James Richardson, senior vice president for the enterprise line of business and
Internet Communications Software Group, Cisco Systems, Inc. ``By combining the Internet
and software for e-business, Cisco and Oracle expect to deliver a comprehensive range of
IP-based customer interaction solutions that will dramatically improve the end user
experience.''
The Oracle/Cisco Joint Offering
The two companies plan to combine the strengths of the Oracle E-Business Suite and
Cisco's customer contact software platform to deliver pre-integrated, multi-media,
multi-channel customer solutions. The joint Oracle/Cisco offering will simplify the process
of moving to this new communications model and will enable companies to benefit from
the significant cost savings of managing all communications over the Internet. Additionally,
Oracle and Cisco will jointly market the new world customer interaction solution.
The joint offering is expected to provide integrated capabilities for managing all types of
customer interaction, such as phone, e-mail, web collaboration, web chat, interactive voice
response (IVR) and VoIP. The offering is comprised of key components from the Oracle
E-Business Suite 11i and Cisco's customer contact software platform. The Oracle
E-Business Suite 11i is the industry's first e-business suite that supports all key business
functions across the extended enterprise, including such Customer Relationship
Management (CRM) functions as marketing, sales, and service. Cisco's IP-based, customer
contact software platform consists of the Cisco Intelligent Contact Manager (Cisco ICM)
and the Cisco Customer Interaction Suite to integrate telephony and Internet interaction
delivering intelligent site and network-based queuing, routing, media blending, integration
to leading ACD and IVR products, and web interaction for collaborative and chat sessions.
The joint offering is slated to be supported by comprehensive business intelligence and
reporting capabilities. The ability to aggregate data across multiple channels and
geographically separated systems provides a level of reporting and analysis that is unique in
the industry.
Availability
The companies plan to deliver the Oracle/Cisco solution to the market in a phased approach.
The first phase of the integrated product solution will be available second half of calendar
year 2000. Additional phases will be available throughout calendar year 2001. Additionally,
the solution will be available through Systems integration partners such as e-Loyalty and
KPMG.
About Oracle Corporation
Oracle provides the software that powers the Internet.
For more information about Oracle, please call 650-506-7000.
About Cisco Systems
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. News and
information are available at www.cisco.com.
Trademarks
Oracle is a registered trademark of Oracle Corporation. Cisco, Cisco Systems, and the Cisco
Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S.
and certain other countries. Other names may be trademarks of their respective owners.
SOURCE: Oracle Corporation |
