To: dougSF30 who wrote (120192 ) 7/12/2000 11:07:00 AM From: Scot Respond to of 1574103 Either we're not being told something, or Gateway has a big problem with some of their sales reps and technical guys. You'll recall that when this issue first broke, I spent a *lot* of time getting to what I thought was the bottom of it. I remember, and I know we all appreciate your efforts. It is amazing how SI posters are now breaking news that's picked up by Internet and then print media. It is just that sales reps are notoriously uninformed and confused. GTW may in fact be recalling any t-bird ghz systems (although the impact is probably de minimis since "few systems have been shipped to customers" - see below). Of course this is different than a recall of the actual chips. At the same time, there may be a recall or problem with the chip. It isn't out of the question. I guess I'm just taking some comfort in compaq's statement. I know you've seen this article (from last week), but I'll post it again for anyone who hasn't:news.cnet.com The bug, which was discovered last week during internal testing, prompts computers containing the chip to "lock up," said a Gateway spokesman. Few computers with the 1-GHz Thunderbird have been shipped to customers, and the problem so far has cropped up with only a certain percentage of computers in the lab, the spokesman added. The company has not yet received reports of defects from customers. Although the cause of the problem has yet to be determined, Gateway executives said the chip itself is not the likely cause. Instead, the flaw probably results from the overall design of the system or other components. "It involves the 1-GHz with the Thunderbird. We don't know the cause. We are looking into the problem," the spokesman said. "We think it is a motherboard or power supply issue." -Scot