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Technology Stocks : AUTOHOME, Inc -- Ignore unavailable to you. Want to Upgrade?

To: Michaelth1 who wrote (23989)	7/26/2000 10:52:10 AM
From: M. Frank Greiffenstein	Read Replies (1) \| Respond to of 29970

I still can't believe that so many people are against self-installs If I understand the posters here correctly, their concern about self-install is the technical problems it may create for the entire system or at least the local node. I don't think anybody is against the new subscribers. Read Grace's last post. She mutters gravely above the technical problems created by do-it-yourselfers, but she realizes it is good for the top line. DocStone

To: Michaelth1 who wrote (23989)	7/26/2000 11:45:48 AM
From: GraceZ	Read Replies (3) \| Respond to of 29970

The problem is, they're are more shares being dumped than accumulated. Money flow is distinctly positive. retention rate of DSL subs It's a bit early in the game to talk about retention on DSL. Taking a page from the dialups, the DSL providers started using 2-3 year contracts. Fortunately, some have had such poor signup rates they have recently backed down on that and I'm getting advertizing offering no long contract. I'd rather have the later; most of the unhappy folks won't leave anyway, they'll just need some massaging (give them a few free months until their problems are fixed... hmmm, who uses that tactic). Oh man, with that attitude you could be in my business, the photographic lab business. This is the attitude of the larger concerns that think that they are my competitors. Their attitude is that," Hey can't make money doing too good a job and people are going to be unhappy anyway and there's more where they came from." Meanwhile I was able to come in with little or no capital, promise people the best possible work that they could get anywhere on the planet and take a very large chunk of change off their plates and cherry pick their best customers before they even knew what was going on. Meanwhile I still have the first ten clients I ever signed on twenty years later and turn away more business than I do. It is always better to retain customers than to be an AOL that is always looking for fresh meat. You can count on a certain number of people staying out put because they don't want to make the simple move to leave, but never underestimate the overwhelming negative effect on your business of unhappy customers. Remember the Pentium bug? The busy signal crisis at AOL? New Coke? If you think that 500,000 unhappy customers out of 5 million is OK, don't bother applying for work at my business or at FEDEX, or even Walmart for that matter.