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To: Michaelth1 who wrote (23992)	7/26/2000 11:32:30 AM
From: M. Frank Greiffenstein	Respond to of 29970

As self-installs become more prevelant, more people would opt to get a cable ready PC, thus alleviating many of the problems. It would help! I forsee a time when PCMIA cards are routinely isntalled just like 56K modems became routinely installed. But I don't think network problems are caused by installing the wrong computer card. You couldn't plug in the cable modem if that were the case. Its the curb-to-basement-to-hole in floor-upstairs-study connection that would be the problem for self-installers. See, I know the what, I just don't know the when <g>. DocStone

To: Michaelth1 who wrote (23992)	7/26/2000 6:39:00 PM
From: ld5030	Read Replies (2) \| Respond to of 29970

We must be careful how we intend to create critical mass among subscribers. Critical mass implies that enough people have the service that it is often recommended to others, or it is at least the envy of others, such that it creates its own demand. To draw an analogy to criticality in a nuclear reactor, enough neutrons must be created from the fission reaction to cause another fission reaction, and then the process becomes self-sustaining. The anecdotal stories of nightmarish cable modem installs and bad cable modem service are absolute poison to ATHM. Such is the reputation that DSL is now engendering. Good will is not created selling snake oil. No one here is against self-install, we just don't think that it can be accomplished without degradation in service.