WorldChain and Nortel Networks Debut E-Business Solution for Real-time Global
Spares Operations
August 01, 2000 9:20 AM
SANTA CLARA, Calif.--(BUSINESS WIRE)--Aug. 1, 2000--
WorldChain Announces Immediate Availability of Integrated Solution
with Clarify eFrontOffice
WorldChain Joins Nortel Networks' Clarify E-Business Applications
Software Partner Program
WorldChain, Inc., the leader in Internet-powered automation and collaboration solutions for trading partner networks, today
announced the availability of a new integrated solution for managing global spares operations.
The integrated offering combines WorldChain's solution for value chain operations with Nortel Networks(a) (NYSE/TSE:NT)
Clarify(a) eFrontOffice, a premier e-business and customer relationship management (CRM) suite. This new powerful Internet
application enables manufacturing companies and their partners to manage their global logistics and service operations in
real-time from Part Requests through Returns. In addition, WorldChain has joined Nortel Networks' Clarify E-Business
Applications Software Partner Program to jointly develop advanced, highly integrated e-Business solutions.
The integrated WorldChain-Clarify eFrontOffice solution will debut at the Nortel Networks Booth No. 2310 at the ICCM Call
Center Management Conference & Exposition, August 1-3, 2000 in Chicago. Show attendees can see the newly available
solution used to manage several scenarios commonly faced by field service representatives on a daily basis.
"WorldChain's solution extends the functionality of Clarify eFrontOffice to enable companies and their partners to globally
manage field service operations and inventory in real time through an integrated Internet application," said Joe Davis, vice
president and general manager, Clarify eBusiness Applications, Nortel Networks. "The ultimate benefits to Nortel Networks
customers will be to shorten order processing cycle times, reduce operating costs and improve overall customer loyalty."
"As companies strive to deliver first-class customer service they have increased their dependency on partners around the world,"
said Ray Homan, vice president of business development for WorldChain, Inc. "Operational information that was once
contained in their own enterprise systems now resides in their partners' enterprises scattered around the globe. As a result, these
equipment companies have lost visibility and control over their spares operations. With this relationship we will give back to
companies the visibility and control to effectively manage their service operations."
The new integrated solution is the first step towards the future development of an array of integrated e-business solutions
addressing customer support and service from both companies. WorldChain will work closely with Nortel Networks to develop
and offer robust eBusiness solutions to streamline customer relationship management and field service operations. The
integrated solution is available today from WorldChain.
Real-time Access For All Trading Partners
Through the integrated WorldChain and Nortel Networks solution, supply chain participants gain access to a complete
transaction set available over the Internet to track the movement of spares in and out of depots and in transit, and gain
visibility to the installation and return of those units from the field. In addition, WorldChain supports the transactions sets for
vendor-managed inventory and repair operations down to the serial number. Access to the inquiry transaction and reporting
functions is available on both wired and wireless Internet-enabled devices. With this feature set, WorldChain provides global
visibility, verification and control to the operations of trading partners, streamlining the support process.
WorldChain's Online Service for Value Chain Collaboration
The new integrated field service application offers the same complete trading partner coverage and real-time access benefits
featured in the recently announced WorldChain solution. The WorldChain solution provides manufacturing companies with an
Internet-powered solution for collaborative value chain operations. This managed application system enables trading partner
collaboration and provides real-time global visibility, verification, and control of inventory through the extended enterprise.
Manufacturing companies that implement the WorldChain solution can compress cycle times, reduce inventory costs, and
enhance customer satisfaction.
WorldChain's service is designed to automate the business processes of end-to-end supply chain operations as they relate to
key functional areas within manufacturing companies, including contract assembly, factory operations, distribution and service.
The solution provides companies with a complete, secure application suite supporting inquiries, transactions and reports.
About Nortel Networks
Nortel Networks is a global Internet and communications leader with capabilities spanning Optical, Wireless, Local Internet and
eBusiness. The Company had 1999 U.S. GAAP revenues of US$21.3 billion and serves carrier, service provider and enterprise
customers globally. Today, Nortel Networks is creating a high-performance Internet that is more reliable and faster than ever
before. It is redefining the economics and quality of networking and the Internet, promising a new era of collaboration,
communications and commerce. Visit us at www.nortelnetworks.com.
About WorldChain, Inc.
WorldChain, Inc. is a leader in smart, Internet-powered solutions for collaborative value chain operations. By delivering global
visibility, verification, and control, WorldChain enables manufacturers to compress cycle times, reduce inventory and increase
customer satisfaction. Headquartered in Santa Clara, California, the company is privately held and funded by premier venture
capital firms, including Advanced Technology Ventures, Bessemer Venture Partners and Ridgewood Capital. For more
information visit WorldChain at www.worldchain.com or call 408/245-2400.
(a) Nortel Networks and Clarify are trademarks of Nortel Networks. WorldChain is a trademark of WorldChain, Inc.
CONTACT: WorldChain, Inc.
Kris Olson, 408/245-2400
kris.olson@worldchain.com
or
Sommerhauser Public Relations
Charles Sommerhauser, 925/417-5227
charles@trivalley.com
09:05 EDT AUGUST 1, 2000
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