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To: Trader Dave who wrote (180)8/16/2000 6:28:33 PM
From: Wizard  Read Replies (1) | Respond to of 499
 
Dave, did you ever get any skinny on what went down at Cisco regarding the eService bake-off post the Clarify-rip out? Kana won and beat Epiphany and Siebel last quarter. Combined with the IBM partnership and Andersen 1000-head practice, KANA seems to be picking up the pace. Any thoughts?