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Technology Stocks : Net Perceptions, Inc. (NETP) -- Ignore unavailable to you. Want to Upgrade?

To: rupert1 who wrote (2711)	8/15/2000 4:44:54 PM
From: J. Conley	Read Replies (2) \| Respond to of 2908

Victor, Why is the company saying, "lower than planned utilization" of consultants and at the same time (in the same sentence) saying that they had increased costs for "...third-party contractors used to staff consulting engagements"? And how does this jibe with the next sentence in which they state they expect to increase spending to "...expand our service capacity to meet anticipated demand"? I don't know how to interpret these comments, and frankly don't understand it. I certainly do agree that the cost in this area appears very high as a percentage of the related revenue. Is it too high given the development stage of the company, or not? Also, given the context, could the under-utilization statement not necessarily mean lack of demand but be attributable to some other issue? I bought NETP last week. Any comments welcome.

To: rupert1 who wrote (2711)	8/15/2000 5:11:35 PM
From: rupert1	Respond to of 2908

Interesting new event. Notice how NETP is defining itself as CRM? Webcast: How to increase your top line revenue 2-7% over your current plan, with Real Time Personalized CRM Aug 18 2000 11 AM, CDT Web Seminar 1) The "old Corner grocer" a) What Callers/Customers expect and want b) How personalized CRM brings back a sense of intimacy c) How Personalization can make your Call Center more effective. 2) How Personalized CRM Works a) Various types of Personalization b) Traditional off line data mining c) Collaborative Filtering d) Rules: What to be careful of 3)How Personalized CRM works in Call Centers 4) ROI: Why Personalized CRM is the Best Investment you can make NOW with the quickest payback possible.