To: D.J.Smyth who wrote (159770 ) 8/16/2000 4:07:10 PM From: calgal Respond to of 176387 Hi Darrell: It's a slow news day! Leigh Wednesday August 16, 12:35 pm Eastern Time Press Release ENVISIONeT Selected by Dell for Service Support Internet Service specialist to serve Dell home systems customers BRUNSWICK, Maine--(BUSINESS WIRE)--Aug. 16, 2000--ENVISIONeT, a recognized leader in customer care solutions for Internet business, has been selected by Dell Computer Corporation, a world leader in Internet commerce and infrastructure, to provide customer care for Dell's Home Systems customers. The number of employees that ENVISIONeT will dedicate to the account will vary with business volume, but will start at approximately 100 and grow through the fall. These employees will provide service to Dell customers who have questions about orders placed for home computer equipment. ENVISIONeT will begin accepting Dell service calls in its Augusta, Maine contact center on August 21. Recruiting and training for the account is underway. ``ENVISIONeT is truly proud to have earned this business from one of the world's leading direct providers of computer products and services, said Heather D. Blease, ENVISIONeT Chairman and CEO. ''We all look forward to serving the customers of one of the most respected companies in the country today.`` About ENVISIONeT Founded in 1995, ENVISIONeT is an outsource provider of high quality, value added technical support and customer care services for companies that incorporate the Internet into their business strategies: Internet service providers (ISPs), Independent software vendors, original equipment manufacturers, e-commerce companies (``.coms'') and on-line financial service companies. Headquartered in Brunswick, Maine, ENVISIONeT employs approximately 1,400 customer service and technical support specialists at five contact centers in Maine (Brunswick, Augusta, Winthrop and Orono). For more information about ENVISIONeT, visit www.envisionet.com About Dell Dell Computer Corporation (Nasdaq: DELL - news) is the world's leading direct computer systems company, based on revenues of $28.5 billion for the past four quarters, and is a premier provider of products and services required for customers to build their Internet infrastructures. The company ranks No. 56 on the Fortune 500, No. 154 on the Fortune Global 500 and No. 3 on the Fortune ``most admired'' lists of companies. Dell designs, manufactures and customizes products and services to customer requirements, and offers an extensive selection of software and peripherals. Information on Dell and its products can be obtained on the World Wide Web at www.dell.com. Note: A Photo is available at URL: businesswire.com Contact: ENVISIONeT Catharine Hartnett (207) 373-3350 hartnett@envisionet.combiz.yahoo.com