Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Pastimes : Let's Talk About Our Feelings!!! -- Ignore unavailable to you. Want to Upgrade?

To: Frederick Smart who wrote (85680)	8/18/2000 7:41:40 AM
From: Rambi	Respond to of 108807

Frederick, I'm glad you didn't let it ruin your evening, though I think you're in denial about how angry and condemnatory your initial post sounded. And I think you fell into one of your own potholes. You were looking for the negative, saw an insult where no personal one was intended in my use of the word "ignorant". Your post began by with a rant proclaiming a takeover of the airline ownership by the customers. Ignorant means literally "to not know"-- and a bunch of customers trying to run an airline would be a disaster. That is all I meant by ignorant- people who wouldn't have a clue how to successfully run the business or how to manage the people who do. You condemned an entire industry (and insulted my husband) because you, FS, had a flight cancelled by an airline that is in trouble. Booking with United right now is like buying a stock that you KNOW has terrible earnings coming, and then being surprised that the price falls. However, I find it FASCINATING the way you took my comment, even bringing it up at the end again as if I were saying that in all things and in all ways, customers are stupid. That's silly; of course they're not, but they are ignorant about the industry. Your statements about management not caring about customer service were far more silly, and also negative and unfair. You sure didn't try to look at it through anyone else's eyes. When one considers the vast number of people who DO get on an airplane, arrive at their destination safely, pick up their luggage and are relatively on time, it is mind-boggling. My husband's company flies 400 million passenger miles--2500 flights-- a day. That's a lot of people -- most of them getting decent service. MAnagement knows who buys the tickets, and they work constantly to upgrade reliability and service, whatever you think. And if you think not, then fine, head elsewhere, condemn the one airline that didn't get you, FS, to your destination, but how about dishing some of your negativity out to the individuals who cause the problems that make customers unhappy? Blame the individuals who steal from baggage, who smuggle drugs, who are rude to upset customers like you, who don't do their jobs. ANd then blame the government that makes it nearly impossible to fire incompetency. Blame the government some more for not allowing a free market competition and for penalizing success. Blame the unions who willingly hurt the customer in order to get more from the company by staging sickouts, strikes, late departures. Blame the media who bend facts to make a story, and often ignore management's side because it doesn't make good copy. There are many very poorly run companies allowed monopolies in areas- like our cable company. This is not true in the airline industry and you do have a choice. (Sometimes it may not be a great one). You can use all the pretty memes you like about positive thinking and the light you are spreading everywhere you go, but I think you sound just like everyone else who was put out because things didn't go right in his day. ANd you darkened mine.