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To: Frank A. Coluccio who wrote (8150)8/22/2000 11:20:19 PM
From: ftth  Read Replies (2) | Respond to of 12823
 
I think that's a good post to keep in the archive of form letters, so to speak, since we will (notice I didn't say "might") be able to replace "FON" with...insert your "favorite" service provider, cable ISP's included, at some point in the future. (OK we'll have to change a few words too)

The trouble with the cable modem case is the user will be hard pressed to know that the problem is an oversubscribed network (and will be even harder pressed to prove it). Probably the cable modem tech support people won't know either (at first anyways), and will schedule tons of wasted truck rolls. I wonder how many cable data systems are actually set up to load balance by moving users to different, less utilized channels--on the fly. The capability certainly exists, but it probably hasn't been real-world tested, or set up.

Even this is, of course, just a temporary optimization band-aid to stretch a bit more life out of the 'ol girl. Eventually there'll be no fallback, and they'll have to call the roto-rooter man.



To: Frank A. Coluccio who wrote (8150)8/23/2000 2:28:42 AM
From: lml  Respond to of 12823
 
Hi Frank:

And I thought I was the only frustrated consumer of telecommunications services. I feel your pain.

This past week I wrote my wireless provider, VZ, after months of calls requesting an upgrade to their wireless infrastructure that serves my neighborhood so I could perhaps use my cellular phone in and around my home. But this time I vowed to make it an issue to about 400 homes, and perhaps several hundred VZ subscribers. My threat was not only to switch to PacBell Wireless, which I intend to do, but also to advise all of my neighbors to do the same, as they are the only provider that can carry a signal in the immediate area.

The only way to get carriers to respond to local infrastructure issues is to make your voice heard in numbers. One subscriber moaning about service is insufficient. But a few hundred might get their ear . . . on the phone.