Here's the "About Us" summary of AccentCare from their website located at accentcare.com
AccentCare provides a wide range of caregiving services that enable seniors to live independently at home and is one of the nation’s largest personal in-home care services companies. Through this successful caregiving business, AccentCare has gained valuable experience across the entire personal in-home care process: assessing needs, developing a care plan, locating professional assistance, identifying the products and services required to implement the care plan, and monitoring care delivery over time.
AccentCare meets the urgent and growing need for in-home care and more effective care management that is being experienced by: 1) seniors; 2) family caregivers; 3) families who are geographically isolated from a loved one; 4) firms seeking to help their employees; and 5) healthcare providers endeavoring to deliver more effective long-term care.
AccentCare is ideally positioned to be the provider of choice for caregiving services, both through its own employees and through affiliated providers, with all services coordinated and managed both through a call center and via the Internet, with multiple partners. AccentCare has taken what it has learned through its caregiving business and used it to build a comprehensive Web-based service available to anyone.
AccentCare provides personal in-home care services and senior “concierge” services via a national network of owned and affiliated agencies (the affiliate network is now being built). AccentCare Direct, the company’s Irvine, California-based call center, provides real-time interaction and guidance via the Internet, and supports delivery of senior "concierge" services such as medication reminders, grocery delivery, transportation and personal in-home care services.
The AccentCare Web site is a one-stop resource for planning, implementing and monitoring the care of a person with age-related disabilities. The site includes:
The AccentCare OnePlan, a comprehensive decision-making program, which helps users develop a care plan for a loved one.
A comprehensive Directory of products and service providers, including a proprietary directory of personal in-home care agencies.
LiveCare, “real-time” help available via interactive chat with an AccentCare professional.
Proprietary Content covering topics of relevance to families in need and to those planning for the future.
The personalized FamilyPage that enables family members and authorized professionals to share information and communicate with each other. Additional applications, such as meal and shopping planners and a family photo album, enhance the user experience.
The CareShop (under construction) will include a range of product and service options for in-home care, as well as phone-based concierge services. Products offered will include durable medical equipment, pharmacy and prepared meals.
Since most adult children get involved with caregiving when their parent goes through an episodic health crisis, the site features the most complete and advanced assessment tool available, the AccentCare OnePlan, designed to take the fear and uncertainty out of designing and implementing a plan of care. The AccentCare site can be used free of charge, and the FamilyPage is the place where family members across the country can communicate with each other, coordinate ongoing care, and access resources as new needs arise.
Mission Statement
AccentCare is the trusted source that empowers families to access comprehensive solutions that improve the quality of life and bring peace of mind to those touched by the aging process.
Guiding Principles
AccentCare will...
Provide the highest level of customer service;
Be an innovator in the services we offer our clients;
Demonstrate commitment to the philosophy and process of "continuous quality improvement";
Value people as our most important resource;
Foster open and honest communication;
Consciously motivate ethical behavior;
Respect and value diversity;
Promote an environment of respect and dignity; and
Function as a team and be accountable to our clients, employees and shareholders.
Business Philosophy
The AccentCare approach reflects underlying beliefs of the founders and employees of the company:
The vast majority of aging adults would prefer to remain in place, in their own home, so long as their safety and health are not compromised.
Home-based care is, for most people, a viable and preferred alternative to facility-based care.
Access to information, guidance and resources is required to properly address the challenges of aging.
The challenge is too large and the questions are too important to look at the business opportunity as a competitive proposition; rather, it is about partnering and identifying mutually beneficial opportunities.
The coin of the realm is trust, and we must constantly strive to earn your trust through both our words and deeds.
New technology has the potential to fundamentally change the way families experience the aging process.
Scope of Services
Accent on Quality
For aging adults, living at home is an important part of their quality of life; however, living at home independently presents challenges in life's later years. For family members, balancing care for loved ones with their own needs poses a unique set of difficulties.
AccentCare is a family's trusted companion and the leader in providing personal in-home care solutions and services for seniors 24 hours a day, seven days a week -wherever home may be. Our trained specialists create and implement a comprehensive plan of care that empowers seniors to live independently at home and brings peace of mind to everyone touched by the aging process.
The AccentCare difference is found in our unique combination of capabilities and services:
In-home profiling and care plan development by experienced professionals;
Superior caregiving services provided by carefully screened and trained Care Partners;
AccentCare Direct, our professionally staffed call center;
Ongoing family updates and dialogue;
Streamlined administrative systems that enhance our Care Center team's ability to focus on customer service;
State-of-the-art scheduling and monitoring programs; and
Technologically advanced, highly personalized and Internet-enabled information systems.
With our comprehensive customer-centered approach, we are able to serve seniors and their families throughout the aging process - from preparation and planning, to care, companionship and, later, healthcare assistance.
Accent on People
AccentCare delivers the best care possible, the best way possible, because our culture is founded on providing high-quality, highly personalized care for seniors and their families.
We have developed proprietary programs to attract and retain the best personal in-home care workers in the industry. Simply stated, our goal is to be the "employer of choice" for caregivers. Starting with comprehensive referencing, background checks and screenings, we constantly strive to ensure quality staff at every point of contact. As a key ingredient to caregiver retention, motivation and quality, AccentCare is committed to ongoing training and development programs to foster a unique culture of professionalism. AccentCare has assembled an innovative and experienced management team that is streamlining operations throughout the organization so that our time and energy are devoted primarily to developing our employees and caring for our clients.
Accent on Care
AccentCare has an integrated administrative system that significantly reduces paperwork at our Care Centers. The result: More time is devoted to personally servicing the needs of our clients. The innovative processes include an integrated scheduling, billing and payroll program; highly personalized client inquiry and intake processes; and telephonic tracking and monitoring systems. These proprietary tools enable our staff to increase ongoing contact with our clients and ensure that care plans are up-to-date. In the home, a dedicated team of trained professionals supports our clients - enabling these individuals to maintain their independence. Our caregivers - our Care Partners - provide assistance with activities of daily living such as bathing, dressing, going to the toilet, moving throughout the house, feeding, meal preparation, shopping and light housekeeping.
Personal In-Home Care Services
In-home assessment
Meal preparation
Bathing
Dressing
Transferring
Toileting
Light housekeeping/laundry
Grocery shopping/errands
Medication reminders
Companionship
Escort/transportation
Accent on Solutions
Our goal is to empower clients to craft an at-home solution that fits with their unique set of needs and desires. AccentCare goes one step further by providing Care Coordination services that can manage all aspects of a client's care and represents a meaningful alternative to facility-based assisted living.
AccentCare begins with an online profile, followed by an in-home evaluation by an AccentCare Client Care Coordinator, a trained home-care professional who meets with the senior and his or her family. This profiling is part of our holistic approach that addresses the physical, mental, emotional, social and environmental aspects of the senior's living situation. A comprehensive and personalized plan of care, the AccentCare OnePlan Report is then prepared for the client on an individual basis.
Each senior client and his or her family are directly linked with an AccentCare Care Coordination Team that functions as a surrogate family member. This team provides an easily accessible, single point of contact with AccentCare: monitoring, updating and scheduling all aspects of an individualized plan of care. The Care Coordination Team offers comprehensive solutions to the challenges faced by our senior clients.
The results: a coordinated team dedicated to providing services that bring peace of mind, comfort and the resources required to age in place, at home.
Accent on Information
Providing the best access to relevant information is another benefit that sets AccentCare apart. We utilize the most advanced information and communications systems to deliver superior value and service to our customers. Our Internet site and central call center are the backbone of an unparalleled commitment to empowering our clients through knowledge. The site is where families can turn for information, support and guidance on questions relating to the aging process. To complement our online capabilities, a 24-hour call center is in place to respond to questions.
The accent is on a dedicated team of trained professionals, equipped with state-of-the-art information management and communications systems, to provide superior customer service to our clients. |
