SEBL--Fujitsu Siemens Standardizes on Siebel eBusiness Applications
European IT Leader Will Unite Sales, Marketing and Service Teams, Enhance Customer Acquisition, Service and Retention throughout Europe
SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 24, 2000-- Siebel Systems, Inc. (Nasdaq: SEBL - news), the world's leading supplier of eBusiness application software and Fujitsu Siemens Computers, the leading European IT company, today announced that Fujitsu Siemens Computers will standardize its sales, marketing and service functions on Siebel eBusiness Applications to support its European operations. Siebel Systems' solution will create a single, comprehensive multichannel customer information management system that will enable Fujitsu Siemens representatives as well as their business partners to collaborate seamlessly across multiple locations, enhance responsiveness to customers and to improve customer satisfaction and service.
Fujitsu Siemens Computers was formed in October 1999 through a joint venture between Fujitsu Computers (Europe) and Siemens Computer Systems. With extensive European manufacturing facilities and more than 7,200 employees, Fujitsu Siemens provides a complete portfolio of IT products including notebooks, PC and workstations, servers, mainframes and enterprise storage solutions, to customers including most of Europe's 1,000 largest organizations.
Sales, service and marketing teams from Fujitsu Siemens Computers relied on two separate customer-focused systems inherited from Fujitsu and Siemens, respectively. Without a single repository for critical customer information or the means to share it, sales and marketing professionals depended extensively on phone or email contact across multiple locations and time zones, to prevent duplicating contacts to multi-national prospects. Because customers' service records were maintained in pre-merger legacy systems, customer service representatives were not able to initiate or access all customer histories. Consequently, Fujitsu Siemens has been challenged to respond with uniform efficiency to all of its customers' requests, as well as to anticipate their needs.
By standardizing on Siebel eBusiness Applications, Fujitsu Siemens will unite 2,300 sales, marketing and service professionals, streamlining their work across multiple time zones, languages and currencies. Teams will capture and act on data through a single, comprehensive customer information management system. Service representatives will be able to quickly assess up-to-date customer histories and respond consistently and effectively; marketing professionals will be able to develop carefully targeted campaigns; and sales teams will be able to more accurately forecast demand and business opportunities. Most importantly, Fujitsu Siemens customers will have the flexibility to randomly traverse communication channels -- whether in person or by phone, email, fax or Web -- and maintain a continuous dialogue with the IT company. As a result, Siebel eBusiness Applications will enable Fujitsu Siemens Computers to better understand its customers and ensure their satisfaction.
``Since the two companies merged, Fujitsu Siemens' strategy has been to ensure seamless communication with all our customers, across multiple channels as well as time zones, languages and currencies. From Siebel Systems' unmatched reputation for 100 percent customer satisfaction and our careful assessment of the underlying software application technology, we concluded Siebel eBusiness Applications are best suited to help us achieve our eBusiness goals,'' said Kai Flore, CIO of Fujitsu Siemens Computers.
About Siebel Systems
Siebel Systems, Inc. (Nasdaq: SEBL - news) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 28 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
