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Technology Stocks : All About Sun Microsystems -- Ignore unavailable to you. Want to Upgrade?

To: Charles Tutt who wrote (34807)	8/28/2000 11:53:18 PM
From: JC Jaros	Respond to of 64865

Michael V reposted several earlier representitive posts from /. which speak to the temperature/air-flow issue as well as grounding fixes across the experience of the problem. --- eBay was running a non-partitioned e10000 flat out (among other things). The common denominator with the e10000 prob was environmental. --- Clearly there was a problem. I think it was rudedog that first brought it to the attention of the thread way back. --- This recent "news" item isn't news at all. The real news is that Sun has been redoubling it's efforts with quality, throwing big resource at QA and still* turning in eye popping growth numbers. --- I know I'm impressed. -JCJ

To: Charles Tutt who wrote (34807)	8/29/2000 12:03:22 AM
From: E_K_S	Read Replies (2) \| Respond to of 64865

Hi Charles: I am a bit confused. We heard early on about problems with over heating. Then an issue came up with the UltraIII about a timing problem, perhaps due to running at faster clock speeds. Finally, there is some discussion with SRAM memory problems (perhaps a bad lot of product in April or March). (Note: It appears that SUNW may have found a solution to the memory issue by designing a mirror memory solution for those high end servers.) Is that it? It appears to me that Sun's management is addressing each problem as it occurs, finding a solution and further more designing a longer term fix in next generation up-grades as needed. The key is keeping the customer happy. They upgrade individual customer's hardware as necessary and write "custom" software patches when required. Sunw also provides "production" Solaris software upgrade releases in a timely manner and continues to introduce new and exciting hardware products in better than an 18 month product cycle. Management seems to have adequate control, especially considering the huge growth over the last 36 months. My main concern is if SUNW can keep these high unit production levels up while bringing new customers on board and maintaining their high level of customer service. 40% year to year growth may be our limit for awhile until we can ramp up our Customer Service and field support staff. Maybe SUNW might explore some out sourcing "field support" agreements with say CSC, CA or even Oracle. EKS