SEBL--American Power Conversion Implements Siebel eBusiness Applications
Global Supplier of Power Protection Products Unites Service and Support Professionals to Improve Field Service Response, Increase Satisfaction
SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 29, 2000-- Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading supplier of eBusiness application software, today announced that American Power Conversion (APC) (Nasdaq:APCC - news), a world leader in global, end-to-end power protection solutions and services, has implemented Siebel eBusiness Applications to improve communications and support with its global enterprise customers. APC selected Siebel Field Service and Siebel Call Center applications to enable service representatives and field engineers to work seamlessly and respond even more quickly and accurately to customer requests.
APC offers end-to-end power protection solutions and services, including surge suppressors, uninterruptible power supplies (UPS), power conditioning equipment, related software, and professional and consulting services to an installed base of more than ten million customers worldwide. APC's solutions help keep mission-critical applications, including eBusiness, telecommunications, and networking equipment up and running in the event of a power disturbance.
With Siebel Field Service and Siebel Call Center applications, APC has been able to enhance its professional services offering to specifically address the needs of its enterprise UPS customers. Siebel Systems' solution helps APC's customer service and field engineering professionals to collaborate seamlessly with customers. APC call center representatives capture and prioritize service requests and forward more complex service needs to field service engineers. These professionals then evaluate the customer's history, anticipate needs, and resolve the issue in one visit, ultimately increasing customer satisfaction. By creating a single, comprehensive customer information management system, Siebel Systems also enables APC to extend customer service and support beyond phone and in-person contact to mobile field service engineers using Siebel Systems' patented synchronization technology.
``The functionality and scalable architecture underlying Siebel Field Service and Siebel Call Center applications, and Siebel Systems' industry leadership were deciding factors in our choice,'' said Tim Thorp, Director of APC's Global CRM Systems. ``In the eBusiness world where companies can't stop and downtime is measured in dollars, computing devices ranging from the mainframe to the server to the router to the desktop must be up and running 7 days a week, 24 hours a day. Given this mandate, APC customers worldwide rely on our products to maintain mission-critical operations, and swift, expert response to service requests is of the utmost importance.''
About Siebel Systems
Siebel Systems, Inc. (Nasdaq:SEBL - news) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 28 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.
Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
