To: Jean M. Gauthier who wrote (160217 ) 8/31/2000 6:50:19 PM From: D.J.Smyth Read Replies (1) | Respond to of 176387 Jean, re MD an "idiot""...Yeah right buddy boy.... It's not price Michael, but FUNCTIONALITY & SUPPORT... And BTW, a $ 10/hour PC-Support rep , on the phone, which is great for PC support is NOT the same person you need to support a $ 1,000,000 EMC Symmetrix Storage Array or a 500,000 T3 SunStorEdge..Idiot... (I was using the word "idiot" just two weeks ago in reference to those selling/shorting in the $37s. now YOU'RE using it in reference to Michael Dell.) then, there's your comment that it's not about PRICE. In other words, businesses will continue to spend 60% more for the EMC model because the support staff at EMC is descended from the Neanderthals (bigger brained) and Dell's staff from the CroMagnon's (smaller brained)? Afterall, there's only ONE EMC, one $1million Symmetrix, one $500K Sun T3, and t'never will be nuttin' changin. and their employees are so, so loyal. But, you're right, MDell would be an idiot if he paid his storage support staff $10 an hour; but, in reality, the specialists are getting closer to $70K+ annually. Why did you think they're getting $10 an hour - about the same as the order takers? Why do you believe that the CroMagnon's will never catch up to the Neanderthals? Do you really believe that EMC/SUN will hold all the cards ad infinitum? In business, loyalty comes first. And Loyalty to the dollar (bottom line) is more pervasive than loyalty to a bunch of jive chucking IT staff members. Historically, it doesn't take a bigger brain to figure out that spending 60% less for the same product and service will yield better bottom line results. They tell us the Neanderthals, with their bigger brains, didn't make it in the end...they lived in France at one time didn't they? Now this sounds like an idiot! And he knows he's trying to be funny! Yet, you print it as gospel!"...An EMC executive says Dell has little to offer in data storage. "The only storage associated with Dell is onesy [simple] disks in PCs," says Ken Steinhardt, EMC's director of North American marketing. Data storage is rapidly becoming more software-intensive, an area where Dell has no experience, he says..." if that doesn't make me laugh! Steinhardt needs to get with the real world and visit Dell's "software intensive" inhouse and outsourcing program!