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To: P.M.Freedman who wrote (1514)	8/31/2000 11:28:59 PM
From: mr.mark	Respond to of 6784

and you can take that to the bank.... "Bank of America Goes Wireless The nation's largest bank will allow mobile customers access to their accounts. by Ephraim Schwartz, InfoWorld.com August 31, 2000, 12:03 p.m. PT Bank of America, the nation's largest bank, with $680 billion of assets and 30 million customers, this week announced a wireless component for its 2.4 million online banking customers. Reflecting a trend instigated by online banking and bill-paying services, the wireless component was added to satisfy customer demand for banking and brokerage services "on one site and anywhere they are," says Linda Mueller, a BofA vice president at the Charlotte, North Carolina, headquarters. The bank will also be redesigning many of its branches--20 in the first phase--to accommodate BofA customers who want services at an all-in-one brick-and-mortar location, says Mueller. Wireless is part of the larger Bank of America goal to allow its customers to see the same information wherever they access it. "We want to link all of our channels and provide a consistent experience and memory," says Mueller. Bank of America joins a long list of banks including Chase Manhattan, CitiBank, Wachovia, and other financial services companies deploying online and now wireless channels for customer access in a staged series of rollouts. The BofA wireless component will be rolled out during the next 18 months with the first deployment being offered to its private banking customers in Baltimore, Dallas, and Washington, D.C. Private banking customers is an industry term for individuals with $1 million or more in investable assets excluding primary residence. In its first stage, customers will be able to access account and investment information, and transfer funds between accounts on most wireless devices, including cellular phones using the AT&T, Sprint PCS, or Verizon wireless networks, and the Palm V platform. The company plans to expand its wireless services to include all brokerage services. Bank of America is averaging 125,000 new online customers per month." pcworld.com