To: Gottfried who wrote (11695 ) 9/4/2000 11:54:43 AM From: Cheeky Kid Read Replies (1) | Respond to of 110653 Dell now stores a ghost image on C: from the factory, as I was told by a Dell tech. If you format the drive you will lose it, as it's on C: not a separate partition.. When I was having problems with my Dell 800 RDRAM a couple a months ago (before I sent it back) he said I could restore the computer back to the original state, using the ghost image on C: (as long as you don't format the hard drive).... Oops. I was having problems with the Dell drivers disk (ATA Ultra drivers), they were old drivers and for the 820 chipset and caused registry errors in Win98SE. They had NO updated drivers on their site. Intel had a new version on their site addressing this problem, but said they are for developers only, Dell didn't recommend installing the driver either, even though it was for the exact problem I was having.....So I gave the computer back to Dell. I always format a new computers hard drive and install the software I WANT. Your computer will run faster installing the software you use on a regular basis, if you don't use a software package, don't install it for "just in case"as it will slow your system down. Install what you need only. If Dell would have had that image on a separate partition, I would have been able to restore the system back after formatting C: But back to the topic, my preferred method of covering my ass is to have a separate hard drive for back up. Hard drives are so cheap now-a-days. PS Our office computer is a Compaq Presario, it has a partition for an image as well, this is good, but when I went to install another hard drive for back up, you have to buy the hard drive mounting bracket from Compaq. No one in our city of almost a million people stock that bracket, Compaq wants $40.00 bucks plus shipping $25.00, so I said forget it. Dell supplies a bracket with every computer they sell.