To: JohnG who wrote (2751 ) 9/5/2000 10:46:10 AM From: JohnG Respond to of 197253 NOK wireles network crashes in Bejing. JohnGchinadaily.net Reply Mobile network failure a nuisance to users (09/5/2000) Nokia, whose slogan is "connecting people," Monday seemed to have disconnected a host of fixed phone users from mobile phone subscribers in Beijing. Glitches in the software of a gateway mobile switching centre (GMSC) provided by Nokia for the use of the Beijing Mobile Communications Co Sunday deprived some fixed phone users in eastern Beijing, especially those with phone numbers beginning in 64 and 65, of the ability to get through to cellular phones with numbers beginning in 139, 136, 135, as well as some other numbers owned by Beijing Mobile. An emergency rescue team, composed of technicians from Nokia and Beijing Mobile, spent the whole of Monday trying to salvage the situation. Partly thanks to some software sent to Beijing from Nokia's Finnish headquarters, the situation returned to normal at around 10:00 pm last night, according to Pan Hui, of the Network Department with Beijing Mobile. In a joint statement Nokia and Beijing Mobile said an on-the-spot check had found that the problem had been caused by a failure in the software system deployed by Nokia. The malfunction surfaced early Monday morning, when the amount of people making phone calls began to increase as people got down to work after the weekend, according to Pan. Beijing Mobile, in an effort to "satisfy market demands and further enhance mobile telecommunication capacity," underwent a major equipment upgrade between last Tuesday and Friday, but tests on fixed-mobile phone connection and other technological aspects conducted over the weekend did not show up any problems, according to the joint statement. Those affected included China Daily and China Postal News, whose telephone numbers begin with 64, and the foreign embassy district in Beijing's Chaoyang District, according to Pan. Dong Huiyi, president of Beijing Mobile, told China Daily last night that connections between fixed phones and mobile phones were not completely paralyzed as had been claimed by some users. However, he admitted that the connection rate was deplorably low. Usually, a GMSC processes 4,000 to 4,500 incoming fixed phone calls at any one time. But Monday's "traffic jam" saw the number of phone calls waiting to be connected to mobile phones rise to 25,000, by far exceeding the processing capacity of the Nokia product, Pan said. Monday's incident has made Beijing Mobile pull up its socks. Dong said the company will continue to test the equipment to prevent something similar happening again. (China Daily by Zhao Huanxin)