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To: Pam Wooten who wrote (113576)	9/8/2000 5:00:10 PM
From: SMALL FRY	Read Replies (2) \| Respond to of 120523

Hi Pam, Sorry I replied late... Personal Support Phone Numbers -------------------------------------------------------------------------------- Warranty* support for beginners and home users who are using Microsoft games, hardware, Windows 9x, personal productivity & multimedia. Personal Warranty support includes basic install, setup, and features/functionality support. If you purchased any of the products listed below at a retail store, you are eligible for a limited amount of Personal Phone Support. Check the list for the Personal Support phone number for your Microsoft product. If the warranty period for your product has expired, you may also be eligible for warranty no charge online support. Products Phone Number Warranty Period* -------------------------------------------------------------------------------- Windows 98 1 (425) 635-7222 2 no-charge incidents Windows 95 1 (800) 936-5700 Paid Personal Desktop Systems 1 (425) 635-7040 2 no-charge incidents Hardware 1 (425) 635-7040 90 days from 1st call Internet Explorer for Windows 9x 1 (425) 635-7123 Paid Personal Desktop Applications (excludes Office) 1 (425) 454-2030 Unlimited Games and Multimedia 1 (425) 637-9308 Unlimited Office for Windows 1 (425) 635-7056 2 no-charge incidents Visio 1 (425) 454-2030 Unlimited Publisher Pre-Press 1 (425) 635-3142 Unlimited Product Analyzer 2000 1 (425) 635-7179 Unlimited Press, Learning, Mastering Series Setup & Install Only 1 (425) 635-7033 Setup & install only Microsoft text telephone (TT/TDD) services for customers with hearing disabilities 1 (800) 892-5234 Warranty No-Charge Phone Support: Available Monday through Friday 5am-9pm Pacific Standard Time & Saturdays 9am-3pm Pacific Standard Time, except holidays. * Long Distance charges may apply. *** If the warranty period has expired, support is available on a pay-per-incident basis.