Monday September 11, 9:21 am Eastern Time
Press Release
Avaya Announces International
Relationship With Compaq
BASKING RIDGE, N.J.--(BUSINESS WIRE)--Sept. 11, 2000--Avaya,
the former Enterprise Networks Group of Lucent Technologies
(NYSE:LU - news) to be spun off at the end of this month, today
announced a three-year business relationship with Compaq Computer Corporation (NYSE:CPQ - news)
through which Compaq will install and support Avaya's DEFINITY® business communications systems
-- and applications such as messaging and customer relationship management -- internationally for
multi-national and non-U.S. customers. The relationship will complement Avaya's existing worldwide
service operations.
This non-exclusive subcontracting arrangement is already underway in Spain and Italy with plans to
expand to Germany, Switzerland and the United Kingdom later this month. The two companies intend to
expand the arrangement to other countries, other regions and other Avaya products in the future.
``Our international revenues are growing in double digits and it's critical that our services keep pace with
our sales,'' said Dan Evatt, Avaya's international vice president of sales for multi-national customers.
``Together, Avaya and Compaq will meet or exceed our customers' expectations for consistent,
high-quality service on a global basis.''
Compaq technicians will train at Avaya's Service Centers in Europe, as well as side-by-side with
Avaya's own international services force. They will then provide Avaya's customers with installation and
on-site support services.
``We've been teaming with Avaya to expand market penetration through complementary offers for quite
some time now,'' said Tom Iannotti, vice president and general manager, Compaq Global Services,
EMEA. ``For example, our Compaq ProLiant and Compaq AlphaServer platforms have the reliability
necessary to support Avaya's best-in-class messaging, customer care and remote office solutions. As a
worldwide leader in enterprise computing, we're very enthusiastic about this opportunity to forge a
long-term relationship with a worldwide leader in voice technology.''
Company Background
Compaq Computer Corporation, a Fortune Global 100 company, is the second largest computer
company in the world and the largest global supplier of computer systems. Compaq develops and
markets hardware, software, solutions and services, including industry-leading enterprise computing
solutions, fault-tolerant business-critical solutions, enterprise and network storage solutions,
commercial desktop and portable products and consumer PCs. The company is an industry leader in
environmentally friendly programs and business practices. Compaq products are sold and supported in
more than 100 countries through a network of authorized Compaq marketing partners. Customer support
and information about Compaq and its products are available at compaq.com.
Avaya, formerly the Enterprise Networks Group of Lucent Technologies, headquartered in Basking
Ridge, N.J., USA, is a leading provider of communications systems for enterprises, including
businesses, government agencies and other organizations. Avaya offers voice, converged voice and
data, customer relationship management, messaging, multi-service networking and structured cabling
products and services. Avaya is a worldwide leader in sales of messaging and structured cabling
systems and a U.S. leader in sales of enterprise voice communications and call center systems. Avaya
intends to use its leadership positions in enterprise communications systems and software, its broad
portfolio of products and services, and strategic alliances with other technology and consulting services
leaders to offer its customers comprehensive eBusiness solutions. For more information about Avaya,
visit its Web site at avaya.com.
Lucent Technologies, headquartered in Murray Hill, N.J., USA, designs and delivers the systems,
software, silicon and services for next-generation communications networks for service providers and
enterprises. Backed by the research and development of Bell Labs, Lucent focuses on high-growth
areas such as broadband and mobile Internet infrastructure; communications software; communications
semiconductors and optoelectronics; Web-based enterprise solutions that link private and public
networks; and professional network design and consulting services. For more information on Lucent
Technologies, visit its Web site at lucent.com.
Contact:
Avaya, Basking Ridge
Richard Larris, 908/953-2219
larris@avaya.com |
