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Gold/Mining/Energy : Datamirror (DMCX) (T.DMC) -- Ignore unavailable to you. Want to Upgrade?

To: Flipper12 who wrote (529)	9/11/2000 10:08:24 AM
From: Flipper12	Respond to of 603

DataMirror Transcends Traditional Product Support LAKE BUENA VISTA, FLORIDA-- Knowledge Base, Video Support and Web Intake to Enhance DataMirror Customer Experience Transcend 2000 User Conference-DataMirror Corporation (TSE: DMC), a leading provider of e-Business data integration and resiliency solutions, today announced that its restructured global product support team has doubled in staff and dramatically reduced response time by 80% through new web site capabilities. To better meet the needs of all DataMirror customers, datamirror.com now features support services including a Knowledge Base, Video Support, and Web Case Intake and Case Tracking. The DataMirror Knowledge Base is a searchable library designed to provide customers with instant answers to common product related questions. Customers can access up-to-date information through their own personal accounts. DataMirror's video-via-the-web technology enhances traditional phone support, so customers can see and hear DataMirror's support personnel as they work together to solve issues. The service gives DataMirror product support representatives the ability to interact with customers while making changes to a customer's desktop in a customer controlled configuration. With DataMirror's Web Case Intake and Case Tracking, customers can submit any software concerns on-line, and a DataMirror product support representative responds to the case in real-time. Customers can view their case on-line while DataMirror's global support team provides solutions to the customer's personal on-line account. "Beyond providing customers with advanced capture, transform and flow (CTF) technology, DataMirror is committed to ensuring world famous customer experiences," said Nigel Stokes, Chairman, President and CEO of DataMirror Corporation. "This means giving customers fast, quality service so they can keep their businesses running smoothly. We believe web-assisted support and our ongoing customer-centric support initiatives represent the next level of customer interaction, and will enhance relationships with new customers in the Asia Pacific region and beyond. It's all part of delivering a first-rate customer experience every time." DataMirror customers can request access to all DataMirror product support services by visiting datamirror.com. Available via the Internet Fully functional trial versions of DataMirror Transformation Server are available for downloading via the Internet by visiting datamirror.com. Pricing is custom quoted based on computing environment. For more information, please contact a DataMirror representative at 1 (800) 362-5955. About DataMirror Corporation DataMirror (TSE: DMC) delivers solutions that let customers integrate their data for competitive insight and e-Business resiliency. DataMirror's comprehensive family of products includes advanced real-time capture, transform and flow (CTF) technology, that gives customers the instant access, integration and availability they demand today, across all computers in their business. Over 1,100 customers rely on DataMirror software to gain competitive advantage and to provide a reliable, continuous, instant flow of information across their business. DataMirror is headquartered in Toronto, Canada, and has offices worldwide. DataMirror has been recognized by PROFIT Magazine as the fastest growing software company in Canada over the past five years. For more information, call 1-800-362-5955 or visit the DataMirror web site at www.datamirror.com. "Safe Harbor" Statement under the United States Private Securities Litigation Reform Act of 1995: Forward-looking statements in this press release, including statements regarding DataMirror Corporation's business which are not historical facts, are made pursuant to the "safe harbor" provisions of the United States Private Securities Litigation Reform Act of 1995. Investors are cautioned that such forward-looking statements involve risks and uncertainties which could cause actual results to differ from those forward-looking statements. For a discussion of such risks and uncertainties, please see DataMirror Corporation's periodic filings with the United States Securities and Exchange Commission and other regulatory authorities. Copyright 2000 DataMirror Corporation. All rights reserved. DataMirror, Transformation Server, and High Availability Suite are registered trademarks or trademarks of DataMirror Corporation. All other brand or product names are trademarks or registered trademarks of their respective companies.