Edify's Electronic Workforce to be offered as part of
Compaq's Customer Relationship Management Solutions practice
SANTA CLARA, Calif., Sept. 12 /PRNewswire/ -- Edify Corporation, a wholly
owned subsidiary of S1 Corporation (Nasdaq: SONE) and a global leader in
multi-channel customer interaction solutions, today announced that it has
signed a distribution agreement with Compaq Computer Corporation. Under the
terms of the agreement, Compaq will sell, market, and provide systems
integration services for Edify's Electronic Workforce(R) (EWF).
EWF, Edify's flagship product, is designed to enable quick development and
deployment of scalable Internet and voice-based e-Commerce applications. The
Edify platform is open, highly flexible, and can automate virtually any
customer service application using interactive voice response (IVR), natural
language speech recognition, web, e-mail, fax, or wireless devices.
EWF will be integrated into Compaq's Customer Relationship Management
(CRM) solution, which is designed to enable institutions to take advantage of
leading-edge CRM tools quickly and cost-effectively. As a result, Compaq CRM
customers will be able to bring their call center solutions to market more
quickly and improve the reliability of their communication infrastructure.
"The addition of a strong customer interaction solution partner allows
Compaq the ability to provide an end-to-end relationship management solution
to its customers," said Ashok Shah, Vice President of Compaq North America
Professional Services. "Edify's EWF product provides the scalability to allow
our customers to expand the system as their business grows."
"The integration of Edify's EWF and Compaq's CRM solution will produce
world-class customer interaction technologies," said Joseph G. Brown, Edify
president and CEO. "With Compaq's reputation for delivering successfully
integrated CRM solutions and Edify's expertise in automating customer
interaction solutions, using IVR, natural language speech recognition, web, e-
mail, fax, or wireless devices, we expect both companies to significantly
increase their market penetration."
For more information, please visit the Edify web site at www.edify.com.
About Edify Corporation
Edify develops customer interaction solutions for all customer contact
channels. Customer contact centers worldwide use Edify's open platform to
integrate and manage their customers' choice of web, voice, wireless and e-
mail communications, strengthening customer relationships and enterprise
profitability. Edify Corporation is headquartered in Santa Clara, Calif. with
international offices in London, England, Sydney, Australia, and Hong Kong.
Edify is a subsidiary of S1 Corporation, the pioneer of Internet banking and
today's leading provider of innovative Internet-based financial services
solutions. Additional information about Edify is available at
edify.com.
About S1 Corporation
S1, the pioneer of Internet banking, is one of today's leading global
provider of innovative Internet-based financial services solutions. S1 offers
a broad range of applications that empower financial organizations to increase
revenue, strengthen customer relationships and gain competitive advantage by
meeting the evolving needs of their customers across various lines of
business, market segments and delivery channels. Through its professional
services organization, S1's applications can be implemented in-house or
outsourced to the S1 Data Center. Additional information about S1 is
available at s1.com.
Forward Looking Statements
The matters set forth in this press release, such as statements relating
to the EWF and the benefits to call centers of utilizing such a system are
forward looking and are subject to a number of risks and uncertainties that
could cause actual results to differ materially.Although the EWF has been
available in various forms for many years, there can be no assurance that
consumers will accept the company's products, including the EWF, in sufficient
numbers to make the company's products successful. In addition, given the
uncertainties of software development, there can be no assurance that the
company's products will be implemented in the anticipated time frames or with
the anticipated features, functionality or benefits. Further information on
the important factors that could affect the results or outcomes discussed in
the forward looking statements is included in S1 Corporation's annual report
on Form 10K and its other reports filed from time to time with the Securities
and Exchange Commission.
Edify and Electronic Workforce are registered trademarks of Edify
Corporation. All other company and product names may be trademarks of their
respective owners.
CONTACT: Cynthia Dimidik of Edify Corporation, 408-486-1791 or
cynthia.dimidik@edify.com; or Joanne Hogue of LVA Corporate Communications,
860-739-5598 or joanne@lva.com, for Edify Corporation
SOURCE Edify Corporation
-0- 09/12/2000
/Contact: Cynthia Dimidik of Edify Corporation, 408-486-1791 or
cynthia.dimidik@edify.com; or Joanne Hogue of LVA Corporate Communications,
860-739-5598 or joanne@lva.com, for Edify Corporation/
/Web site: edify.com
(SONE)
CO: Edify Corporation; Compaq Computer Corporation; S1 Corporation
ST: California
IN: CPR MLM
SU: LIC
JO
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