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Technology Stocks : Covad Communications - COVD -- Ignore unavailable to you. Want to Upgrade?

To: Joe Senesac who wrote (1208)	9/14/2000 9:55:40 PM
From: amoezzi	Read Replies (1) \| Respond to of 10485

Joe, Please keep us informed if you hear from COVD. Regards, PS: OT what do you think of AFFX and its future?

To: Joe Senesac who wrote (1208)	9/15/2000 10:19:39 AM
From: John McDonald	Respond to of 10485

<<I am appalled at the service I have received of late.>> Sounds much like the service I have "not received" from my cable modem service co....@home.com.

To: Joe Senesac who wrote (1208)	9/15/2000 10:22:20 AM
From: John McDonald	Read Replies (1) \| Respond to of 10485

Joe..I suggest writing a letter to the Presdient and Chairman of the board.

To: Joe Senesac who wrote (1208)	9/19/2000 12:12:00 AM
From: Joe Senesac	Read Replies (1) \| Respond to of 10485

Four days later and yet another missed appointment, I have yet to receive any type of response from Covad IR. For those of you that missed it, I am a Covad shareholder and have Earthlink DSL service powered (or not) by Covad. Three weeks with down service, 10 hours now on the phone with Earthlink, one hour with Covad, Covad needs to come to fix the problem. What a wonderful company. My original post is below: I thought you all might find interesting the letter I just wrote to Covad Investor Relations about the horrible service I have had over the past couple of weeks. Perhaps there is a reason why the stock has performed so horribly since I purchased it: To to VP of Investor Relations: I would like to take a moment of your time to complain about the horrible service I have received from your organization over the past two weeks. Three service appointments made to get my DSL service (through my ISP Mindspring) have been missed by Covad. As I am a Covad shareholder, I am very concerned about such occurrences when a company I own stock in for almost a year performs so poorly to their customers. As my ISP has a horrible time even getting in touch with Covad dispatch, I decided this time to try to call Covad directly. I have spent over 8 hours on the phone now with Earthlink/Mindspring over the past two and a half weeks, so why not try Covad? I decided to call Covad directly as the problems appear to be primarily with them at this point. I called the 1-888-GO-COVAD number and talked to a tech rep. They wanted to know my order number, I told them I only had my trouble ticket number. Looking up my tt number, it had no info and she said she couldn't help me because I have already had functional service. I said please help, I am a Covad shareholder, I am appalled at the service I have received of late. She said she would transfer me to the hold queue for my local dispatch. I waited almost 30 minutes to talk to someone, they again asked for my order number. I told them I didn't have one, only a tt number. I told her that, she looked up the number. She told me my ticket was closed, that I didn't have an appointment today. I told her I couldn't believe that, my service has been down for two weeks. She hung up on me at this point! I wish I had gotten her name. I would like to request an apology from someone high up in the Covad organization. I am amazed that Covad would treat a customer in this regard, much less a shareholder. If I do not receive some form of communication from Covad resolving this issue to my satisfaction, I will have no choice but to sell my shares. Sincerely, Covad Shareholder Houston, TX I was also told by someone at Mindspring that Covad hangs up on them all the time. No wonder DSL service in the US is so screwed up!