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To: AE who wrote (16273)	9/15/2000 2:13:37 PM
From: Benny Baga	Respond to of 20297

Article on a 'Scrape and Pray'.... businessweek.com longtime users complain that Paytrust's scanning service isn't perfect, meaning that the fine print in some bills can be fuzzy. And if you need a copy of the original, it will cost you $4 if you request it within the first three months. After that, you're out of luck because Paytrust destroys the originals. What's more, the site can be a tad quirky: One Paytrust user complained the site couldn't find an address, or send a payment, to USAA Savings Bank when "USAA" was entered in capital letters. But when the customer thought to type in "usaa" in lower case, Paytrust suddenly sprang to life..... Plus, having all the bills sent to Paytrust results in petty, hard-to-foresee inconveniences: For example, banks send new credit cards upon renewal to billing addresses, meaning Paytrust has to forward your new plastic to you. It's the same in some cases for insurance-renewal cards. Users grouse that Paytrust is often slow to forward mail other than bills, despite assurances that everything is passed along immediately. Benny