To: richard surckla who wrote (53588 ) 9/16/2000 11:52:17 AM From: blake_paterson Respond to of 93625 Check your cc bill!.... Microsoft's MSN Overbilled Thousands (09/15/00, 7:28 p.m. ET) By Reuters SEATTLE -- Microsoft Corp.'s Internet service, MSN, said Friday it had inadvertently overbilled new subscribers by hundreds of thousands of dollars. A test of a new billing system caused a credit clearinghouse to place holds on personal funds of at least 1,000 of MSN's 3 million customers, in some cases resulting in bounced checks and other inconveniences, a spokeswoman said. "We've been contacted by about 1,000 customers and that's an early number," said spokeswoman Kathy Gill, adding that the amount of overcharging appears to be about $500 per instance. The problem was reported by MSNBC, a joint venture between Microsoft (stock: MSFT), Redmond, Wash., and General Electric Co. (stock: GE) unit NBC television, New York. On its website, MSNBC cited a new MSN customer charged $500 for a scanning device MSN offers free with a three-year subscription to the service, which costs $21.95 a month. According to MSNBC, some people were charged up to $2,000. MSN, which never received any of the overcharged funds, will give affected customers a month's free Internet service and reimburse them for any bank fees or other costs related to the problem, Gill said. MSN was also working on a letter advising customers of the problem. MSN has been involved in an aggressive campaign to enlist new users in its battle with America Online Inc. (stock: AOL), Dulles, Va., and Yahoo Inc. (stock: YHOO), Santa Clara, Calif. In recent months, MSN has launched a new brand campaign. It has forged partnerships with retail establishments and computer makers, all in a strong push to attract new customers. In part of the campaign, MSN subscriptions have been offered through large shopping malls and electronics retailers such as RadioShack and Best Buy. TechWeb's Stuart Glascock contributed to this article. techweb.com