To: Ted David who wrote (6620 ) 9/23/2000 12:27:35 AM From: Michael Watkins Read Replies (1) | Respond to of 17683 Ted, A few Quote.com users have started a grass roots movement to bring the spotlight of public scrutiny to long-festering problems with their QCharts / QFeed service. I published the following on every visible Quote.com forum, and sent an explanatory note to the listed print press below. I had been trying to find an email address on the CNBC web site that was read by humans more frequently but wasn't able to locate one. Perhaps you could have a look through this and determine if anyone is interested in picking up the story. Sounds sexy to me: - 1000's of users, many unable to access key trading tools on volatile days like Friday (and frankly most morning opens!) - capacity problems acknowledged by the company over a year ago, still unadressed. Many promised delivery dates for resolution come and gone - a history of the company suspending users who are overly critical or are attempting to investigate why certain problems are occuring (I have examples and contacts for this) - they charge a premium dollar for the service, and continue to market it as a "real time", reliable service which evidence most certainly shows it is not My hope is that Lycos management, after some time under the spotlight, will recognize that its cheaper to resolve the problems at high speed than it is to remain under focus. And maybe there's the angle that Internet companies have the same problems with customer satisfation that bricks and mortar companies do. They should be just as concerned about their brand being tarnished as Firestone should be. Only different between Lycos and bricks and mortar companies is that in the case of the internet, its pretty easy, with a little effort on the part of folks like me and the other users that are speaking out, to start to organize the entire clientle and speak up with a much louder voice. Would appreciate it if you could consider this. Thanks, Michael ..... Dear fellow exasperated Quote.com users, As you know I've been collecting info for the press to try to use that vehicle to draw public attention to our plight. Working *together* with a common voice, I believe we can quickly raise the publicity on this issue and perhaps do some good. Lets make it easy for everyone to join in - just do these Three Simple Steps to send a letter to the editors of some well known financial magazines and on-line journals. Imagine their response when they see hundreds of messages from different individuals, all with a common issue, the poor quality and reliability of this service. I've constructed an email for those that don't care to write their own. All I ask is that you send it, and do it NOW! Good luck to us all... 1. Click on the following links, and send a short note to the editors at the following organizations: mailto:letters@thestreet.com - letters@thestreet.com) mailto:editors@barrons.com - editors@barrons.com mailto:letter.editor@edit.wsj.com - letter.editor@edit.wsj.com .. add your own...! 2. Put the following subject in your email: Quote.com / Lycos Fails To Deliver Service - possible story. 3. Include at least the following in your email (or write your own) and add anything else you'd like to say. Keep it civil, and we'll get their attention for sure. Just cut and paste this into your email...: ------------------- start of email ---------------------- Dear Editors: I am a user of Lycos' Quote.com QCharts real time charting and quotes service. In the course of using this product, I have experienced many interruptions to service; untimely delivery of quotations; incorrect data -- these issues can cause financial losses as a result of lost opportunity, and an inability to rely on a "real time" analytical platform to make investment and trading decisions. The problem occurrences are frequent, in fact often a daily matter. The problems substantially started in early 1999, and despite many promises from company representatives and management, the major issues remain even to this day. I am not the only user affected. There are many thousands of users that have voiced their issues and concerns on-line. There are two major user on-line user communities that discuss these problems - you can explore the depth and extent of the problem yourself by visiting: Silicon Investor QCharts thread: Subject 21544 eGroups forum:egroups.com Myself and many other users would appreciate your consideration of an investigative article on this subject. Best regards, -------------------- end of email ------------------------ And that's it. Send it off and do it today!