SEBL--Fujifilm France Standardizes on Siebel eBusiness Applications
Leading Imaging Company Enhances Understanding of Customers to Increase Customer Satisfaction
SAN MATEO, Calif.--(BUSINESS WIRE)--Sept. 19, 2000--Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading supplier of eBusiness application software, today announced that Fujifilm, the world's leading imaging and information company, is standardizing its customer-facing activities in France on Siebel eBusiness Applications. Siebel eBusiness Applications is enabling Fujifilm France S. A. to create a single, comprehensive multichannel customer information management system, so that sales, marketing and customer service teams can respond quickly to customer needs and changing market conditions, for increased customer satisfaction.
Fujifilm France S. A. represents the French interests of the Japanese imaging and information company, Fuji Photo Film Co., Ltd., a Fortune Global 500 company. In France, the Fujifilm product range spans professional and amateur photographic solutions -- principally films and cameras, which are marketed through 5,000 retail outlets; film development, which incorporates Fujifilm ``mini-lab'' processing systems, photographic paper and chemicals; and support and information solutions including recordable media, medical imaging and pre-press systems.
Until the introduction of Siebel eBusiness Applications, Fujifilm France sales representatives had relied on disparate, paper-based systems to manage sales and distribution of the company's complex, 8,000-line product portfolio. Without a central repository for customer information, sales and customer service professionals were challenged to anticipate customers' needs and depended on frequent phone calls, faxes and emails to synchronize their activities and manage distribution. Fujifilm France professionals also lacked the means to understand customers' purchases across product lines, or to analyze sales patterns by product, account classification, region or customer. Furthermore, decentralized record-keeping prevented marketing teams from profiling customers accurately to develop proactive, targeted campaigns, or to take advantage of timely events and regional opportunities to increase sales leads.
Siebel eConsumer Goods is enabling Fujifilm France representatives to capture and share vital customer data. Whether the last interaction was initiated by the customer or a Fujifilm France representative, and regardless of the channel of communication -- phone, fax, email or in-person meeting -- sales and service representatives can review all interactions with a customer and collaborate seamlessly to anticipate needs and fulfill them. Fujifilm France marketing professionals now can profile customers and analyze sales trends, to create meaningful trade promotions, measure success, and act quickly on unanticipated or timely opportunities to increase sales. By creating a single, comprehensive multichannel customer information management system, Siebel eConsumer Goods affords Fujifilm France the ability to better anticipate changes that may be required in its distribution, to improve customer service and enhance customer satisfaction in the long term.
``Fujifilm France required a world class solution to improve our understanding of our customers, and Siebel Systems' reputation for 100 percent customer satisfaction among global companies reinforces the technical superiority of its software applications. Siebel eConsumer Goods was easily configured and quickly deployed -- and affords us the flexibility to add functionality when required,'' said Dominique Maujard, IT Director of Fujifilm France. ``We're pleased that Fujifilm France now has the means to identify product distribution opportunities, improve trade promotion effectiveness and deliver world class service, through advances in productivity that, combined, we expect will lead to greater customer satisfaction.''
About Siebel Systems
Siebel Systems, Inc. (Nasdaq:SEBL - news) is the world's leading provider of eBusiness application software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 28 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.
Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
