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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Monty Lenard who wrote (9438)	9/23/2000 11:20:45 AM
From: Michael Watkins	Respond to of 17977

Monty, Yes I recall the incident you refer to and its unfortunate indeed that it ever happened. I think at the time that incidents and problems were not as widespread and acute as they are now, and as a result folks tended to be at opposite ends of the spectrum, such as Richard and LG, and probably due to significant differences in how the product was used. My own experience was much better then - but only because I had a backup. QFeed tends to continue to run even when charting dies, and since I run TradeStation, I was not without charts. I wasn't as vocal then myself because I wasn't as affected. And, at the time, we were just starting down the long road experiencing of service degradation and the company was making the right noises about fixing problems and adding servers. Little did we know then that they'd still be making the same noises and the same problems would still be around. Been a long time since someone jumped on anyone's case for complaining, hasn't it? That speaks volumes in itself. Too bad problems are the norm and not the exception now. Even with the new IP feed QCharts users are going to continue to experience server queuing problems; historical data mistakes will take weeks or an eternity to repair since they don't have the tools or the architecture to fix them rapidly. ugh!

To: Monty Lenard who wrote (9438)	9/23/2000 8:02:06 PM
From: TechTrader42	Respond to of 17977

With all the service-related issues and with many other companies providing free real-time quotes (including Silicon Investor), it's my view that Quote.com should consider lowering rates for QCharts. I see in an ad in the October issue of "Technical Analysis of Stocks & Commodities" that eSignal offers free real-time quotes and charting for free, if you trade "5 to 20 times a month" with participating brokers. They have a 30-day trial, the ad says, and more info is available at www.esignal.com and 1-800-423-9262. Exchange fees aren't included in the free package, and eSignal subscription fees are credited back to brokerage accounts by the participating brokerages. I know nothing more about it -- only what I've read in the ad. I'm not touting eSignal, because I've never tried it, but offering one alternative -- and suggesting that QCharts lower its fees.