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To: Alfredo Nova who wrote (61)	9/27/2000 11:50:44 AM
From: Lynn	Respond to of 2207

Dear Alfredo: KPN. Last research comment 30 Aug. SKM. " " 26 Sept. KQIP," " 6 Sept. TI, " " 26 July TCP, " " 26 Sept. TSP = ML doesn't cover fs.ml.com Other than KPN, I was unable to get the actual comments by next clicking on, "Report by symbol," in the right, green area. For KPN, however, I could only get a report from July 24th, not the Aug. 30 one. Telephoning ML, the CS person said it is up to the research dept. to decide when they are going to post something. She suggested dropping a line and complaining. She said to go to customer service, contact center, then click on site feedback and problem or product and service [I jotted a note, have not gone back to see what the site actually offers]. Regards, Lynn P.S. The CS woman said this is something customers should complain about, that the research division is dropping the ball.