To: muckraker71 who wrote (3972 ) 10/3/2000 12:58:19 AM From: tekboy Read Replies (1) | Respond to of 6974 From Briefing.com 14:40 ET ****** eCRM Sector : The bad news flow seems never-ending from this troubled sector, and the downgrades just keep on coming. Our two latest victims are Prime Response (PRME) and Exchange Applications (EXAP), both companies will not hit their EPS estimates this quarter by a wide margin. As a result, we're seeing downgrades and overall sector weakness that has haunted even the bigger names in the sector. BVSN, EPNY, VIGN, KANA are all on the defensive again. The number of companies in this space is huge, there are low barriers to entry, but those barriers were even lower last year when so many of these companies came to the public markets. With the failure of many dotcoms, the rush for the traditional companies to establish a strong presence on the Web has in most cases passed and in many cases, just isn't being treated with the same urgency as we witnessed last year. The result is a more selective eCRM customer that takes more time to evaluate alternatives, places a premium on service as well as fuctionality and is more likely to choose an established, full functionality CRM vendor. The warnings we're seeing in this sector are coming from the second and third tier companies: EXAP, PRME, VIAN, ALLR, CYSV, etc. We have not seen any warnings from the big players like KANA, EPNY, VIGN, BVSN, SEBL, ORCL, although none of those stocks have had a good quarter, all down over 30% since July except for ORCL which is flat with July levels and SEBL which is up about 30%. There certainly are some buying opportunities in those beaten-up names, but the problem lies in market sentiment. Investors are scared, and will probably remain so for a while. If you have some patience, there is long-term value in the sector and in addition to the above six tickers, we'd also recommend investigating ARTG and IWOV as long-term winners in the space. - Matt Gould, Briefing.com