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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: D. Swiss who wrote (161359)	10/2/2000 11:40:48 AM
From: calgal	Read Replies (1) \| Respond to of 176387

200010/02/00 - Dell Solution Center Offers Worldwide Access to Internet-Based Support and Education Tools; Support and Learning Resource to be Standard on Inspiron and Dimension PCs ROUND ROCK, Texas, Oct 2, 2000 (BUSINESS WIRE) -- Dell (Nasdaq:DELL) today announced that the Dell Solution Center, a robust collection of online technical support and learning services, will be standard on Dell's consumer and small business line of Inspiron(tm) notebooks and Dimension(tm) desktop PCs beginning Oct. 4 in the U.S. and Canada. The announcement is part of Dell's rollout of Internet-based computer support services for consumers and small businesses that makes preventing, detecting and solving computing-related issues easier than ever. "This is about our customers' peace of mind. The Dell Solution Center is part of our continuing commitment to provide customers the very best computing experience and to make it easy to do business with Dell," said Joe Lueckenhoff, co-vice president, technical support for Dell's Home and Small Business Group. "By using the Internet for support, customers have the award-winning technical resources of Dell plus tremendous online educational resources -- all at their fingertips." The Dell Solution Center is a package of Web-based troubleshooting tools and educational offerings designed to make computers easier to use. It includes Dell's comprehensive e-support software and hardware diagnostic tool, Resolution Assistant. Rather than requiring customers to describe technical problems and recite system information over the telephone, Resolution Assistant connects the user to Dell support technicians through the Internet. Customers are given the choice for Dell's technical support to proceed in solving an issue, ensuring that they are able to retain control over actions taken on their systems. In addition to Resolution Assistant, the Dell Solution Center gives access to other support including: -- Support.dell.com: Dell's award-winning online support site contains FAQs, interactive Q&A, customer discussion forums, tutorials and downloadable technical files. Each week, nearly 400,000 unique user visits are logged on support.dell.com. -- Virus Protection: Pre-installed anti-virus software protects users from harmful computer viruses that can invade a user's system. The software automatically scans e-mail attachments, Internet files, floppy disks, CD ROMS and network files. -- Prevention Software: To help consumers and small businesses detect potential problems before they occur, Dell systems come equipped with software that is specially designed to monitor and notify users of potential problems. The education offerings of the Dell Solution Center include: -- EducateU(tm): An online educational resource of more than 1,200 course titles which consumers access online. -- i-Learn My Dell PC: A local-based learning tool that teaches the functions of Dell computers and the accompanying operating system. As Dell introduces other new Internet-based service and support offerings, these will be added to and accessible through the Dell Solution Center. "Research of Dell customers shows they are four times more likely to check for information on their own systems instead of calling Dell or asking colleagues for help," according to Rick Chase, co-vice president, technical support for Dell's Home and Small Business Group. "Additionally, 69 percent of customers prefer online support for service. Our goal at Dell is to make Internet-based customer service so easy to use that 80 percent of our customers use some form of it by the end of 2001." cnbc.com