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Microcap & Penny Stocks : TSIS: WHAT IS GOING ON? -- Ignore unavailable to you. Want to Upgrade?

To: gregor who wrote (6889)	10/18/2000 8:59:37 AM
From: Skip_S	Read Replies (2) \| Respond to of 6931

Tobasco on the RB thread found this today. Maybe as a Company TSIS is growing up Now other companies are playing off of what they do for us by including us in their announcements. Diamond Tree Technologies Boosts Business Development Activities for Interactive Telesis Inc. - DTT Software Solution 'Diamonds' Secures Fixed Overhead By Automating Customer Contact and Service Functions - SAN DIEGO, Oct 18, 2000 /PRNewswire via COMTEX/ -- Diamond Tree Technologies today announced that the company's Java-based software solution 'Diamonds' is providing Interactive Telesis Inc. (ITI) with process improvements to customer contact, order fulfillment and customer service functions related to ITI's voice and speech recognition technologies. Diamonds' collaborative top-down tree structure has enabled ITI to reduce the time associated with daily administrative and marketing tasks and project approval by running tasks in parallel while moving the decision-making process closer to customer account managers. "Diamonds pushes the process of complex information-gathering out to the Web and keeps customers informed of a project's progress via a simple e-mail interface," said Douglas Luke, vice president of technology for ITI. "A tremendous amount of efficiency has been gained with our Diamonds' implementation. We are now able to obtain approvals without tying people to their desks. The system handles all of the routing of tasks as well as the critical follow-up communication with the customer," said Luke. "Monitoring customer relationship processes is critical to the success of any company," said Mark Hellinger, CEO of Diamond Tree Technologies. "Diamonds will provide ITI with the leverage needed to enhance customer service capabilities through the immediate integration of information." Diamonds' Benefits While flowchart-based automation is useful for those parts of a process that are predictable and repetitive, it is not effective for unpredictable processes such as exception handling or for managing dynamic, interactive, real-time processes involving a high degree of collaboration. The top-down tree structure of Diamonds enables easy definition of activities, rules, and information involved in a business process, and a consistent paradigm for modeling, deploying, executing and monitoring business processes. Using an intuitive interface and built-in dynamic checklists, users can assign and coordinate relevant tasks, distribute and share information and receive progress reports in real time across dissimilar systems. With Diamonds, a user can make an informed decision at every step in a process based upon the collective input of all other users, on all other systems, who have contributed to all of the stages in that process. Diamonds' process logic automatically invokes activities and distributes work tasks based on pre-set business rules. In addition, Diamonds has been developed in the latest Enterprise Java Beans (EJB) technology. About Diamond Tree Technologies Diamond Tree Technologies is an innovator in business process management technology that addresses the complexities of collaborative commerce. Diamond Tree's breakthrough product, Diamonds, provides the framework for specialized application solutions and Enterprise Application Integration (EAI) technologies to perform as a cohesive inter-enterprise solution. The alignment of these diverse elements within a single cohesive framework results in business process management that accommodates change much more flexibly than other methods. Diamond Tree Technologies was founded in 1997 and is a privately held corporation. Its sales and support operations are based in San Diego, California, with R&D located in Ra'anana, Israel. For more information, please visit www.DiamondTreeTech.com. About Interactive Telesis Inc. Interactive Telesis Inc. provides Interactive Voice Response (IVR) services, voice and speech recognition technologies, and hosting facilities for speech-enabled applications. ITI's hosting solutions enable companies to deploy leading edge, speech-enabled applications without the associated cost and burden of owning and supporting the underlying technical and organizational infrastructure. These applications have become an essential component in the marketing efforts of companies such as AT&T, Bell Atlantic, Excite@Home, Global Crossing, GTE, Inacom, MCI Worldcom, Nike, Seagate, Sprint, Yahoo! and others. SOURCE Diamond Tree Technologies